Waiting List & Procedures Clerk

Transformation Unit; Chorley; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust’s Chorley site seeks a Band 3 Specialist to manage waiting lists and theatre scheduling for consultants, lasers and injections, ensuring strict adherence to Trust protocols and confidentiality. The role supports 18-week referral-to-treatment pathways with a focus on coordination across clinical services.

The post requires strong IT skills, knowledge of NHS processes and a commitment to patient-focused service delivery within a busy hospital

Qualifications

• Experience with hospital IT systems.
• Understanding of waiting list processes including 18 week pathways.
• Understanding of theatre scheduling.
• Experience in a customer-focused environment.
• Understanding of Information Governance and Data Quality requirements.
• Ability to prioritise own workload.
• Overview of Hospital Health Records and Booking Service functions.
• Understanding of NHS processes including 18 week pathways.

Responsibilities

• Manage waiting lists and theatre schedules for individual consultants.
• Coordinate laser and injection lists in line with Trust protocols.
• Support 18 week referral to treatment pathways.
• Maintain confidentiality and data integrity across systems.
• Collaborate with clinical service departments to ensure timely patient pathways.

Skills

Hospital IT systems

Waiting List processes

Theatre scheduling

Customer-focused environment

Information Governance

Workload prioritisation

Health Records & Booking Service

NHS 18 week pathway

Education

GCSE level

ECDL

Windows applications

Job description

Main area Ophthalmology Grade Band 3 Contract Fixed term: 9 months (Maternity Leave cover. Post will end 13th June 2027 or earlier should the post holder return from maternity leave early) Hours Full time - 37.5 hours per week Job ref 438-PB4894

Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Chorley Hospital Town Chorley Salary £25,760 - £27,476 part time is pro-rata Salary period Yearly Closing 26/10/2026 23:59

Band 3

Job overview

Do you have drive and determination and are you looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team player to join our Waiting List & Procedures team in this challenging and demanding, yet rewarding role.

Main duties of the job

You will be responsible for managing the waiting lists and theatre schedules of individual consultants, laser and injection lists, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. They will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operation and inter-personal skills and must have in-depth knowledge and experience of the Trust's waiting list booking processes and the systems that support this function, along with PTL management and most importantly Flex experience.

Working for our organisation

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

Detailed job description and main responsibilities

You will be responsible for managing the waiting lists and theatre schedules of individual consultants, laser and injection lists, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. They will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

Please refer to job description and person specification for further details.

Person specification

Knowledge & Experience

• Experienced in the use of hospital IT systems.
• Understanding of the Waiting List processes including 18 week pathways
• Understanding of theatre scheduling
• Experience of working in a customer focused environment.
• Understanding of Information Governance, Data Quality, and its requirements
• Ability to prioritise own workload.
• Overview of the Hospital Health Records and Booking Service functions
• Understanding of the NHS processes including 18 week pathways

Qualifications & Education

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience
• Efficient in the use of Microsoft Windows applications

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

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We look forward to hearing from you soon!

Employer certification / accreditation badges

Name Laura Pickering Job title Service Support Manager Email address [e-mail] Telephone number 01772 522979 Additional information

Freya Everill
Deputy Service Support Manager & Failsafe Officer
01772 522979

Lisa Barker
Deputy Service Manager
01257 245013