Waiting List & Procedures Clerk

Transformationunitgm; Preston; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking an enthusiastic team player for a challenging role in theatre scheduling at Royal Preston Hospital. This position is crucial for managing waiting lists and ensuring efficient service delivery. If you thrive in fast-paced environments and are dedicated to patient care, this opportunity is for you.

Qualifications

• Experienced in theatre scheduling and waiting list processes.
• Ability to manage large workloads in a customer-focused environment.

Responsibilities

• Manage waiting lists and theatre schedules adhering to Trust protocols.
• Ensure effective communication with colleagues and maintain confidentiality.
• Verify elective surgeries and manage patient preparation advice.

Skills

Communication

Leadership

Interpersonal

Operational

Education

GCSE in English and Mathematics Grade C or Above

Level 2 Functional Skills in English and Mathematics

Tools

Quadramed

Microsoft Windows

Job description

Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Preston Hospital Town Preston Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 26/05/2025 23:59

Band 3

Job overview

Are you equipped with drive and determination, seeking a fulfilling challenge? Look no further.

We are in search of an enthusiastic and self-motivated team player to join our Scheduling Service team in a role that is both challenging and rewarding.

As a vital member of our team, you will be tasked with the intricate and demanding responsibilities of procedure booking and theatre scheduling. This role demands not only diligence and precision but also a proactive and innovative approach.

Located at the esteemed Sharoe Green Unit within the Royal Preston Hospital, you will join a dynamic and dedicated team committed to delivering exceptional service and efficiency.

This position offers a unique opportunity to contribute to the seamless operation of our healthcare services while continuously advancing your skills and expertise.

If you possess the drive and determination to excel in a fast-paced environment and are eager to make a meaningful impact, we invite you to join us in this fulfilling endeavour.

Please Note: This role does not qualify for international sponsorship

Main duties of the job

• You will be responsible for managing the waiting lists and theatre schedules of individual consultants with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. You will also work with all our clinical service departments to ensure the delivery of the 18-week referral to treatment pathways.
• ️ You will have excellent communication, leadership, operational, and interpersonal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and, most importantly, Flex and IT expertise.
• You will understand theatre capacity and demand issues across their specialities as you will be liaising regularly with the divisions to ensure provision of an efficient and high-quality service. You will ensure adherence to corporate data quality and information governance.

Working for our organisation

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

• Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers, and relatives.
• Maintain effective communication with colleagues and peers.
• Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
• Ensure effective theatre utilisation.
• Ensure patients are given appropriate preparation advice before surgery and ensure any specialist equipment requested is available at the time of surgery.
• Ensure Waiting Lists are managed in accordance with the ‘Your Guide to the NHS’ requirements and the 18-week referral to treatment pathway.
• Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
• Rotate within the departmental procedure team to ensure that a multi-skilled workforce is maintained.
• Maintain a real-time process for ensuring that QCPR data is updated and reasons for change are robustly recorded.
• ️ Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate.
• Maintain confidentiality at all times as required by legislation and Trust Policy.
• ️ Play an active role in team, internal/external meetings and audits as required.
• Actively participate in the PDPR process.
• Demonstrate working processes and duties to new starters and agency staff.
• Treat everyone with dignity and respect.
• Act in accordance with current legislation, policies, procedures, and good practice.
• Report behaviour that undermines equality and diversity.

Person specification

Knowledge and Experience

• Experienced in the use of Quadramed.
• Understanding of the Waiting List processes including 18 week pathways
• Understanding of theatre scheduling.
• Experience in working under pressure, managing a large workload and working as part of a team.
• Experience of working in a customer focused environment.
• Understanding of Information Governance, Data Quality, and its requirements.
• Ability to prioritise own workload.
• Overview of the Health Records, Waiting List and Booking Service functions
• Understanding of the NHS processes including 18 week pathways

Qualifications and Education

• GCSE in English and Mathematics Grade C or Above OR Level 2 Functional Skills in English and Mathematics
• Efficient in the use of Microsoft Windows applications.
• ECDL or equivalent experience

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have themopen as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.

Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by [e-mail]

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

We look forward to hearing from you soon!

Employer certification / accreditation badges