Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 22,000 - 27,000; Full time

Job summary

An exciting opportunity exists at Betsi Cadwaladr University Health Board for a hardworking individual to join the Patient Access & Booking Centre. This fixed-term role involves managing waiting lists and booking patients in a busy call centre environment, requiring excellent communication skills and the ability to multitask. The successful applicant must be able to speak Welsh and will support a multidisciplinary team to deliver patient-focused booking services.

Qualifications

• Essential: Experience in hospital/GP practice, call centre, dealing with the public.
• Desirable: Experience working with clinical staff, managing waiting lists.

Responsibilities

• Provide accurate and prompt administrative support for outpatient clinics.
• Manage referrals, waiting lists, and appointments using local patient administration systems.
• Act as the first contact for all enquiries and referrals into the Trust.

Skills

Interpersonal skills

Prioritisation

Working under pressure

Education

GCSE, NVQ3, or equivalent, IT qualification

Tools

Microsoft Office

WPAS

Job description

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THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a secondment basis. We are looking for a hardworking individual to join our busy team. The role is based in a call centre environment, and the successful applicant will be responsible for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multitask, and staying calm under pressure.

The ability to speak Welsh is essential for this post

Main duties of the job

• Working in a highly pressurised booking centre within a busy call centre environment to provide accurate and prompt administrative support for outpatient clinics.
• Using initiative in complex situations to ensure patients are booked in line with local and national access targets.
• Supporting a multidisciplinary team to deliver access targets and patient-focused booking services.
• Providing first point of access administration for all referrals in the Booking Centre.
• Acting as the first contact for all enquiries and referrals into the Trust.
• Managing referrals, waiting lists, and appointments using local patient administration systems.

Working for our organisation

If you enjoy challenges, helping others, or seeking a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. We promote equality and diversity and are committed to the 'Disability Confident Employer' scheme.

Please check your email regularly for recruitment updates. Applications can be submitted in Welsh, and these will be treated equally to English applications.

Person specification

Qualifications

• Essential: GCSE, NVQ3, or equivalent, IT qualification
• Desirable: IT or ECDL, Mandatory Training

Experience

• Essential: Experience in hospital/GP practice, call centre, dealing with the public, teamwork
• Desirable: Experience working with clinical staff, managing waiting lists

Skills

• Essential: Interpersonal skills, prioritisation, working under pressure
• Desirable: Microsoft Office, WPAS

Knowledge

• Essential: Knowledge of Data Protection Act
• Desirable: Knowledge of WPAS

Personal qualities

• Use of initiative, confidence in dealing with people, positive attitude, ability to meet deadlines, understanding of equality and diversity
• Desirable: Evidence of professional development

Language

• Essential: Ability to speak Welsh