Waiting List Officer – Elective Booking & Scheduling Team

The Methodist Church in Britain; Stockport; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS pension scheme

Flexible working

Cycle to work

Staff discounts

Salary sacrifice schemes

Job summary

Stockport NHS Foundation Trust's Stepping Hill Hospital is seeking a Waiting List Officer to manage elective surgery waiting lists, including a group of consultants' lists, and ensure targets are met. You will work closely with patients, relatives and clinicians, and cover other specialties when needed.

You will handle patient enquiries with confidentiality, coordinate admissions and pre-operative assessments, and act as a named contact for service users while upholding Trust policies.

Qualifications

• 5 GCSEs or equivalent, including Maths and English
• Experience in a patient-facing or admin environment
• Ability to maintain confidentiality

Responsibilities

• Lead on managing the waiting list of a group of consultants, cross-covering other specialities when needed
• Monitor waiting and work lists daily to ensure targets are met
• Coordinate admission and pre-operative assessment clinics
• Act as named contact point for patients, relatives and medical representatives
• Deal with enquiries from service users in a courteous and diplomatic manner

Skills

MS Word

MS Excel

Communication

Prioritising workload

Negotiation

Adaptability

Education

GCSEs including Maths & English

Tools

Medical terminology

Job description

The Elective Booking & Scheduling Team at Stepping Hill Hospital is recruiting a waiting list officer for Stockport NHS Foundation Trust. The job centres on running elective surgery waiting lists, including a group of consultants' lists, and keeping them within Government access targets. Day-to-day work is varied, with frequent contact with patients, relatives and clinicians, and cover across other specialities when needed. Applicants need GCSE-level education or relevant experience in a patient-facing setting, and the post carries an enhanced DBS check.

What the job involves

• Lead on managing the waiting list of a group of consultants, cross-covering other specialities when needed
• Monitor waiting and work lists daily so Government Access Targets are not breached
• Manage elective surgery waiting lists in line with Trust access policies
• Co-ordinate admission and pre-operative assessment clinics
• Act as named contact point for patients, relatives and medical representatives
• Deal with enquiries from service users in a helpful, courteous and diplomatic way
• Maintain patient confidentiality at all times
• Advise patients on admission matters, including pre- and post-operative guidance and their waiting list position
• Ensure compliance with Trust policies, including health and safety, infection control and data protection
• Assist in training new members of staff in the department as required

Qualifications

• 5 GCSEs or equivalent, including Maths and English

Experience

• Previous admin experience
• Experience in a patient or customer focused environment
• Experience of working as part of a team
• Experience maintaining confidentiality

Skills & knowledge

• Microsoft Word and Excel
• Medical terminology
• Communication
• Prioritising workload
• Negotiation skills
• Adapting to change

Checks & eligibility

• Enhanced DBS check, with £26.90 cost deducted from first salary
• Membership of the DBS update service, £16 annual subscription

Other

• Excellent interpersonal skills
• Well organised, working on own initiative with confident independent decision making

Nice to have

• Further education
• PAS or TheatreMan experience
• Previous waiting list experience
• NHS experience or understanding of the NHS
• Awareness of Government Access targets
• Problem solving
• Willingness to learn

What’s offered

• 27-33 days annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more
• NHS staff discounts
• Cycle to work scheme
• Salary Finance for loans, savings and budget planning
• Stockport Credit Union for local financial advice
• Flexible working requests considered and worked through with the service