Waiting List Officer – Elective Booking & Scheduling Team

Stockport; Stockport; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Between 27-33 days of annual leave

Salary sacrifice schemes for lease car

Cycle to work scheme

Salary finance

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is seeking a Waiting List Officer – Elective Booking & Scheduling to join Stepping Hill Hospital. You will help manage waiting lists for elective surgery and ensure adherence to Government Access targets within Trust policies.

The role involves patient contact and collaboration with Health Care Professionals. The ideal candidate will have GCSE-level education or equivalent experience, strong organisational skills, and the ability to work independently in a dynamic

Qualifications

• Educated to a minimum of GCSE standard or equivalent experience.
• Experience in a patient/customer focused environment.
• Awareness of Government Access targets desirable.
• Well organised and able to work on own initiative and demonstrate confidence in independent decision making.

Responsibilities

• Lead role in managing the waiting list for a group of consultants.
• Monitor waiting list and work list daily to meet Government Access Targets.
• Coordinate admission and pre-operative assessment clinics.
• Act as named contact point with patients/relatives and medical reps.
• Deal with enquiries from service users in a helpful, courteous, and diplomatic manner.
• Ensure patient confidentiality is maintained and policies followed.
• Provide advice to patients on admission and waiting list position.
• Assist in training new staff in the department.

Skills

Interpersonal skills

Customer focus

Independent decision making

Communication

Education

GCSE standard

Tools

Microsoft Office

Excel

Job description

From the exceptional opportunities we offer, to the remarkable care we provide for our patients, we think there is something special about working here.

Band 4

Main area Elective Scheduling and Booking Grade Band 4 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday-Friday) Job ref 362-ADM4ELEC-09-26-C

Site Stepping Hill Hospital Town Stockport Salary £28,392 - £31,157 pro rata per annum Salary period Yearly Closing 09/11/2026 23:59

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Job overview

*Previous Applicants Need Not Apply*

Waiting List Officer – Elective Booking & Scheduling Team - Band 4 - Full Time

We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

Main duties of the job

• To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services.
• Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics.
• To act as a named contact point, liaising with patients and relatives, as well as medical representatives.
• To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
• To ensure that patient confidentiality is always maintained.
• To ensure compliance with a range of Trust policies, i.e., Health & Safety, Infection Control Data Protection.
• To provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list.
• To assist in the training of new members of staff in the department, as required.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

The post holder will be responsible for the management of the waiting list of a group of consultants.

They will be the main point of contact for patients and healthcare professionals involved in the patients care.

Please see the job description and person specification to see if you are the person we are looking for!

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person specification

Education

• 5 GCSE’s or equivalent including Maths and English
• Further Education

Knowledge

• Understanding of Microsoft Office/Word and Excel
• Medical Terminology
• PAS/TheatreMan
• understanding of the NHS

Experience

• Working as a team
• Confidentiality
• previous admin experience
• NHS Experience
• previous waiting list experience

Skills

• Communication
• Ability to priortise
• Negotiation Skills
• Adapting to change
• Problem Solving
• Willingness to learn

Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland (RoI) citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.

To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.

Use of Artificial Intelligence (AI) If you choose to use AI when writing a job application, it is essential to personalise the content, particularly the supporting statement. AI cannot fully understand the specific context or requirements of a role and may generate inaccurate or misleading information. Over ‑ reliance on AI can reduce an applicant’s chances of success, as it cannot effectively demonstrate how individual knowledge, experience, and skills meet the job criteria. Applicants should ensure their statements reflect a personal voice and avoid a generic or robotic tone. Please note that we monitor the use of AI in applications. Applicants who use AI are required to declare this as part of the application process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.