Waiting List Coordinator — Patient Access and Scheduling

Tal; Taunton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tal in Taunton is seeking an administrative professional to support the patient pathway within a hospital setting. The role requires excellent literacy and communication skills, with ability to handle inquiries from patients and staff across multiple channels.

You will work both independently and as part of a team, liaising with other Trusts in the South West and prioritising a demanding workload. A flexible, proactive attitude and careful attention to detail are essential for this position.

Qualifications

• To attend team meetings and communicate effectively daily with all grades of staff to build strong working relationships
• To proactively and efficiently ask and answer patient and staff questions and queries in a timely and professional manner
• Evidence of a good standard of Literacy / English language skills
• Excellent communication and interpersonal skills via telephone, email, face to face, correspondence
• Ability to show empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.
• Ability to liaise with other hospital Trusts in the South West eg Yeovil, Exeter, Barnstaple, Dorchester
• Organise and prioritise the workload of self and Waiting List Clerks
• Excellent keyboard skills are needed as a wide range of IT applications is used
• Ability to work under pressure
• Ability to work alone and also with a team
• Confident, friendly and tactful disposition
• Willingness to use technology to improve standards of care and support to our patients
• Ability to juggle tasks as there are constant interruptions.
• Flexible attitude to service provision and enthusiasm for change
• Attention to detail
• Persuasive
• Able to work out of hours when required
• Able to use own initiative

Job description

Tal in Taunton is seeking an administrative professional to support the patient pathway within a hospital setting. The role requires excellent literacy and communication skills, with ability to handle inquiries from patients and staff across multiple channels.

You will work both independently and as part of a team, liaising with other Trusts in the South West and prioritising a demanding workload. A flexible, proactive attitude and careful attention to detail are essential for this position.