Waiting List Co-ordinator

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a proactive Waiting List Administrator to join our Busy Waiting List Office in Bedford/Luton. You will coordinate inpatient waiting lists and theatre schedules, using multiple computer systems, and act as the primary contact for patients and staff.

This role requires excellent communication, keyboard skills, and the ability to prioritise a demanding workload.

Qualifications

• Excellent written and verbal communication skills.
• Good keyboard and data entry skills.
• Ability to prioritise workload and work well in a multidisciplinary team.

Responsibilities

• Coordinate inpatient waiting lists and theatre lists using multiple systems.
• Manage emails and phone calls; be the main point of contact for patients and staff.
• Work independently within the Waiting List team and under tight timescales.
• Ensure accurate and timely communication and documentation.

Skills

Communication skills

Interpersonal skills

Keyboard skills

Microsoft Office

Organisational skills

Attention to detail

Ability to work under pressure

Tools

Office Suite

Job description

The post holder is responsible for the day-to-day coordination of inpatient waiting lists and theatre lists using multiple system applications, managing emails and phones calls in a timely manner. This requires the post holder to be the main point of contact for patients and staff at all levels. The post holder will be required to work independently as well as within the Waiting List team. Effective communication, organisation skills and good keyboard skills are essential for this post.

Due to departmental expansion, an exciting opportunity has arisen for a motivated and enthusiastic person to join our busy Waiting List Office. The team is responsible for ensuring the efficient co-ordination of surgical admissions, using relevant computer systems. Our new team member will be an individual who enjoys the challenge of a fast moving environment and the pressure of tight timescales.

You must possess excellent written and verbal communication and interpersonal skills. Excellent keyboard skills and experience of working in multidisciplinary team environment are essential.

We are looking for an individual with excellent customer service and communication skills, along with proven written and verbal skills. You should have a good working knowledge of Microsoft Office packages. You will have the ability to work unsupervised and to prioritise your own workload. You should have a keen eye for detail and accuracy and the ability to work under pressure is essential.

We are looking for a self starter who can work full time 37.5 hours over a 5 day week 8:00am-4:00pm.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.