Waiting List & Procedures Clerk

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston is seeking a Waiting List & Procedures Clerk to manage waiting lists and theatre schedules, ensuring efficient patient pathways and adherence to NHS protocols.

The role requires strong communication, governance awareness, and IT skills, with exposure to Quadramed and 18-week RTT processes, contributing to high-quality, patient-centered service delivery.

Qualifications

• Experience with Quadramed and Waiting List processes.
• Experience in theatre scheduling.
• Customer-focused environment.
• Ability to work under pressure and manage a large workload.
• Understanding of Information Governance and Data Quality.
• Experience in Health Records, Waiting List and Booking Service functions.

Responsibilities

• Manage waiting lists and theatre schedules for consultants.
• Maintain confidentiality and governance compliance.
• Liaise with clinicians and managers to meet targets.
• Ensure effective theatre utilisation and patient preparation.
• Update and verify waiting list data and RTT compliance.
• Rotate within the team to maintain a skilled workforce.

Skills

Communication

Leadership

Operational skills

Interpersonal skills

Education

GCSE level or equivalent

ECDL or equivalent

Microsoft Windows proficiency

Tools

Quadramed

Microsoft Windows

Job description

Lancashire Teaching Hospitals NHS Foundation Trust

Waiting List & Procedures Clerk

The closing date is 25 November 2026

Do you have driveand determinationand are you looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team player to join our Waiting List Team in this challenging and demanding, yet rewarding rolebased at Preston Business Centre.

Main duties of the job

You will be responsible for managing the waiting lists and theatre schedules of individual Consultants, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. You will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operational and inter-personal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and most importantly, Flex and IT expertise.

You will understand theatre capacity and demand issues across your specialties as you will be liaising on a regular basis with clinicians and managers to ensure provision of an efficient and high quality service. You will ensure adherence to corporate data quality and information governance.

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Job responsibilities

Duties to include, but not be limited to:

• Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
• Maintain effective communication with colleagues and peers.
• Work alongside other Directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
• Ensure effective theatre utilisation.
• Ensure patients are given appropriate preparation advice before surgery and to ensure any specialist equipment requested is available at the time of surgery.
• Ensure Waiting Lists are managed in accordance with the Your Guide to the NHS requirements and the 18 week referral to treatment pathway.
• Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
• Rotate within the departmental procedure team to ensure that a multi skilled work force is maintained.
• Maintain a real time process for ensuring that QCPR data is updated and reasons for change robustly recorded.
• Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate.
• Maintain confidentiality at all times as required by legislation and Trust Policy.
• Play an active role in team, internal/external meetings and audits as required.
• Actively participate in the PDPR process.
• Demonstrate working processes and duties to new starters and agency staff.
• Treat everyone with dignity and respect.
• Act in accordance with current legislation, policies, procedures and good practice.
• Report behaviour that undermines equality and diversity.

Knowledge and Experience

• Experienced in the use of Quadramed.
• Understanding of the Waiting List processes including 18 week pathways.
• Understanding of theatre scheduling.
• Experience of working in a customer focused environment.
• Experience in working under pressure, managing a large workload and working as part of a team.
• Understanding of Information Governance, Data Quality, and its requirements.
• Experience of working in a customer focused environment.
• Overview of the Health Records, Waiting List and Booking Service functions.

Qualifications and Education

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience.
• Efficient in the use of Microsoft Windows applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

£25,760 to £27,476 a yearper annum, pro rata