Waiting List & Procedures Clerk

Transformation Unit; Preston; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston is seeking a Band 3 administrator to join the Waiting List Team. You will contribute to efficient waiting list management and theatre scheduling, supporting the 18-week pathway and ensuring data integrity.

The role requires good communication, teamwork and a proactive approach to patient care within a busy NHS environment, with opportunities for professional development and service improvement.

Qualifications

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience.
• Efficient in the use of Microsoft Windows applications.

Responsibilities

• Manage Waiting Lists and theatre schedules according to Trust protocols.
• Maintain confidentiality and data quality in all activities.
• Coordinate with clinical services to support the 18-week RTT pathway.
• Ensure accurate and timely Waiting List data entry and updates.
• Assist with PTL management and IT-related booking processes.
• Collaborate with clinicians and managers to optimise theatre capacity and demand.
• Escalate issues to line managers as appropriate.

Skills

Communication skills

Teamwork

Leadership

Organisation / prioritisation

Information Governance

Education

GCSE level or equivalent

ECDL or equivalent experience

Proficient in Microsoft Windows applications

Tools

Quadramed

Job description

Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Preston Business Centre Town Preston Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 25/11/2026 23:59

Band 3

Job overview

Do you have d rive and d etermination and are you looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team player to join our Waiting List Team in this challenging and demanding, yet rewarding role based at Preston Business Centre.

Main duties of the job

You will be responsible for managing the waiting lists and theatre schedules of individual Consultants, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. You will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operational and inter-personal skills and must have in-depth knowledge and experience of the Trust's Waiting List booking processes and the systems that support this function along with PTL management and most importantly, Flex and IT expertise.

You will understand theatre capacity and demand issues across your specialties as you will be liaising on a regular basis with clinicians and managers to ensure provision of an efficient and high quality service. You will ensure adherence to corporate data quality and information governance.

Working for our organisation

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Duties to include, but not be limited to:

• Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
• Maintain effective communication with colleagues and peers.
• Work alongside other Directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
• Ensure effective theatre utilisation.
• Ensure patients are given appropriate preparation advice before surgery and to ensure any specialist equipment requested is available at the time of surgery.
• Ensure Waiting Lists are managed in accordance with the ‘Your Guide to the NHS’ requirements and the 18 week referral to treatment pathway.
• Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
• Rotate within the departmental procedure team to ensure that a multi skilled work force is maintained.
• Maintain a real time process for ensuring that QCPR data is updated and reasons for change robustly recorded.
• Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate.
• Maintain confidentiality at all times as required by legislation and Trust Policy.
• Play an active role in team, internal/external meetings and audits as required.
• Actively participate in the PDPR process.
• Demonstrate working processes and duties to new starters and agency staff.
• Treat everyone with dignity and respect.
• Act in accordance with current legislation, policies, procedures and good practice.
• Report behaviour that undermines equality and diversity.

Knowledge and Experience

• Experienced in the use of Quadramed.
• Understanding of the Waiting List processes including 18 week pathways.
• Understanding of theatre scheduling.
• Experience of working in a customer focused environment.
• Experience in working under pressure, managing a large workload and working as part of a team.
• Understanding of Information Governance, Data Quality, and its requirements.
• Experience of working in a customer focused environment.
• Overview of the Health Records, Waiting List and Booking Service functions.

Qualifications and Education

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience.
• Efficient in the use of Microsoft Windows applications.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

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