Waiter/Waitress

Bettys & Taylors; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Profit-share bonus

Breakfast and hot meal option

Flexible and inclusive benefits

Discounts on Bettys & Taylors products

Health benefits and wellbeing support

Holiday allowance and pension schemes

Employee assistance programme

Development opportunities

Job summary

Bettys & Taylors in Harrogate is seeking a Waiter/Waitress to join our Front of House team. You will deliver a deliciously magical experience for every guest, maintaining high service standards while working at pace.

The role is full-time (minimum 30 hours over 5 days) with varied shifts, including weekends and some early mornings or late evenings. Prior customer-facing hospitality experience is preferred; food safety knowledge is desirable, training provided.

Qualifications

• Customer-focused service in a fast-paced setting.
• Strong communication with customers and team members.
• Experience in a customer-facing environment is preferred. Knowledge of food safety desirable but training provided.

Responsibilities

• Provide the highest level of service to deliver a magical dining experience for every customer.
• Work at pace to meet opening hours and service levels.
• Be flexible with shifts, including early mornings, late evenings, and at least one weekend day.

Skills

Customer service

Communication

Teamwork

Hospitality experience

Job description

An opportunity has arisen in our Front of House team and we are looking for a Waiter or Waitress to join us as part of our team at Harrogate. As a Waiter or Waitress you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer whilst working at pace.

Working pattern

• This is a Full Timerole working a minimum of 30 hours over 5days.
• We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch.
• These shifts may include early mornings or evening shifts up to 11pm.
• You will be required to work at least one day at the weekend every week.

If you would like to discuss working patterns please provide more details in your application.

About you

You will have a keen interest in customer service and the ability to work at pace. You will need to have good communication skills and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will be passionate about learning the dishes on our menu to share your knowledge with our customers. Previous experience working in a customer facing environment is a must, ideally within a hospitality business. Knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.

About us -Greatpeople, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart.That’swhere you come in.

We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’tworry if you do not meet 100% of the job requirements listed above - if you fulfil most of the skills and experienceswe'relooking for, please apply as we would love to hear from you.

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitivesalary,we offer:

• Discretionary profit-share bonus schemepaid quarterly (11.9% average over the last three years).
• Breakfast anda freshly cookedhotmealoption.
• A generous,flexibleand inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.
• Discounts on Bettys & Taylors products.
• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.
• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read morehere.
• Holiday allowance with theoptionto buy and (in some cases) selladditionaldays.
• Pension schemes and life assurance.
• Andmore.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning
• External training programmes
• Apprenticeship opportunities
• Internal 1:1 coachingschemes

Find out more about working here onour website.

We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment.

If you have any queries about this vacancy, please contact the hiring manager [e-mail]

The closing date for this vacancy will be 28th October 2026