Kitchen

Hollybank Trustees Ltd; Harrogate; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

20% discount in onsite farm shop

50% discount at Harrogate Sports and Fitness Centre

2 x staff social events

Access to Employee Assistance Programme

Non-Contributory life assurance

Complimentary Great Yorkshire Show tickets

Free Parking

Work-life balance

Job summary

A hospitality provider in Harrogate is seeking a passionate Catering Assistant to deliver exceptional customer service in the Fodder Kitchen. In this part-time position, you will be responsible for greeting customers, taking orders, and ensuring high standards in food and beverage service. Ideal candidates will possess strong communication skills and a desire to provide outstanding service. The role includes working around 18 hours per week, offering a competitive salary and various perks including discounts at the onsite farm shop and fitness center.

Qualifications

• Good level of written and verbal skills required.
• Previous front of house experience beneficial.

Responsibilities

• Greet customers with a smile and warm manner.
• Take customers' orders promptly and pleasantly.
• Prepare and serve drinks to high-quality standards.
• Serve food and drinks friendly manner.
• Take bill payments accurately.
• Follow health and safety regulations.
• Assist in maintaining food hygiene standards.

Skills

Customer service skills

Verbal communication

Upselling techniques

Job description

Job Title

Catering Assistant

Employment Details

Location: On site / Harrogate, UK

Job type: Permanent / Part-time

Sector and subsector: Hospitality | Front of House

Salary: Competitive Salary

Working Pattern: 18 hours per week, working 3 days out of 7 operational days of the week, including weekends.

Reporting to: Catering Manager

Role Overview

To delight our customers and deliver exceptional customer service. The ideal candidate will have the passion, energy and desire to develop themselves in this role. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.

What we can offer you

• 20% discount in our onsite award‑winning Farm shop Fodder
• 50% discount at Harrogate Sports and Fitness centre
• 2 x staff social events
• Access to an Employee Assistance Programme and a GP helpline
• Non‑Contributory life assurance of 4x annual salary
• Complimentary Great Yorkshire Show tickets after qualifying period
• Free Parking
• Work life balance
• Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day

Key Responsibilities

• Greet all customers with a smile and warm manner.
• Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.
• Prepare and ensure cold drinks and hot drinks are to a high‑quality barista standard, training provided if required.
• Serve food & drink in a prompt and friendly manner.
• Take bill payments.
• Follow all Food & Health and Safety regulations for Fodder and adhere to all Food safety Hygiene standards.
• Follow the Fodder HACCP plan and help complete all relevant paperwork to play a major part in maintaining 5 stars for food hygiene standards.
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
• To be an ambassador of the Society values.

Experience & Qualifications

• Good level of written and verbal skills.
• Previous front of house experience beneficial.

If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.

Our values

Professional – we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.

Respectful – we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.

Open-minded – we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.

United – we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.

Dedicated – we are focused, loyal and ready to help each other. We are committed to going the extra‑mile to deliver a first‑class service to everyone we work with.

Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.