Waiter/Waitress

Marshall Agency; Greater London; On-site; GBP 21,000 - 31,000; Full time

Job summary

Marshall Agency in Kensington, London is seeking a friendly and professional Waiter/Waitress to join our dining team. In this role you will deliver attentive service, ensure guests have a memorable experience, and thrive in a fast-paced environment.

You will greet guests, explain menus, take orders, and collaborate with colleagues to maintain high standards of cleanliness and hospitality. This position requires at least two years in hospitality, excellent communication, and a flexible schedule

Qualifications

• Minimum 2 years of hospitality experience.
• Strong customer service mindset.
• Excellent spoken and written communication.
• Able to multitask in a fast-paced environment.
• Available to work evenings and weekends.
• Basic food safety knowledge.

Responsibilities

• Greet guests and escort to tables.
• Present menus and describe dishes and drinks.
• Take orders and relay to kitchen.
• Serve food and beverages promptly.
• Monitor table status and guest satisfaction.
• Handle guest complaints professionally.
• Maintain dining area cleanliness and organization.
• Process payments and cash transactions.
• Collaborate with teammates to ensure excellent service.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Team player

Job description

Description

We are currently seeking a friendly and professional Waiter/Waitress to join our dynamic team in Kensington, London. In this role, you will be responsible for providing exceptional service to our guests, ensuring they have a pleasant and memorable dining experience. Ideal candidates should have a passion for hospitality and possess the ability to work in a fast-paced environment. You will be part of a culture that emphasizes teamwork and customer satisfaction, contributing to our mission of delivering remarkable service. As a key member of our food service team, your interactions with guests will be pivotal to our restaurant’s success.

Responsibilities

• Greet and escort guests to their tables.
• Present menus and provide detailed information about dishes and drinks.
• Take customer orders and relay them to the kitchen staff.
• Serve food and beverages in a timely manner.
• Monitor table status and ensure guest satisfaction throughout the dining experience.
• Handle guest complaints and requests with professionalism.
• Maintain cleanliness and organization of the dining area.
• Process payments and handle cash transactions.
• Collaborate with team members to ensure all guests receive excellent service.

Requirements

• Minimum 2 years of experience in a similar role within the hospitality industry.
• Strong customer service skills and a passion for food and beverage.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexibility to work various shifts, including evenings and weekends.
• Basic knowledge of food safety and hygiene standards.
• Ability to work well within a team and contribute positively to the workplace culture.