Waiter/Waitress

Hyatt Corporation; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted hotel stays

Free meals on duty

Headspace membership

50% discount on F&B at Hyatt Hotels

Learning & career development

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel in Westminster offering 151 guestrooms. You will deliver exceptional food and beverage service, build guest connections, and confidently advise guests on menu items and drinks.

We value a positive attitude, excellent communication, and a professional, detail-oriented approach to thrive in our fast-paced luxury setting. Hyatt provides employee discounts and development opportunities.

Qualifications

• Previous experience in a restaurant, bar or hotel food and beverage environment is advantageous.
• Positive attitude and excellent communication skills are essential.
• Professional approach with strong attention to detail and the ability to thrive in a fast-paced luxury setting.

Responsibilities

• Deliver exceptional food and beverage service and create memorable dining experiences for guests.
• Develop knowledge of menu items, drinks and hotel offerings to confidently assist guests.
• Build genuine connections with guests to anticipate and exceed needs.
• Respond professionally to guest enquiries and resolve issues with care and efficiency.

Skills

Communication

Teamwork

Attention to detail

Guest service

Job description

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Develop a strong knowledge of menu items, drinks and hotel offerings to confidently assist and advise guests.
• Build genuine connections with guests, ensuring their needs are anticipated and exceeded throughout their visit.
• Respond professionally to guest enquiries and concerns, resolving issues with care and efficiency.
• Support revenue growth by recommending menu specialties, beverages and additional dining experiences.
• Maintain high standards of cleanliness, presentation and operational readiness within the restaurant and bar areas.
• Work collaboratively with colleagues across the hotel to ensure a seamless guest journey.
• Contribute to a positive team culture while upholding Hyatt's service standards and values.

We are looking for a passionate and guest-focused hospitality professional who enjoys creating memorable experiences. Previous experience in a restaurant, bar or hotel food and beverage environment is advantageous, although a positive attitude, excellent communication skills and a genuine desire to provide outstanding service are essential. You will be a team player with a professional approach, strong attention to detail and the ability to thrive in a fast-paced luxury hospitality setting.

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide