Waiter / Waitress

Bupa; Cheltenham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Healthcare support

Free meals

Pension plan

Holiday entitlement

Staff discounts

Travel loan

Job summary

Richmond Villages Cheltenham, part of Bupa, invites a friendly waiter or waitress to join our team. You will set up tables, serve meals in the restaurant and café, and ensure residents receive dignified, personalized attention during mealtimes.

Shifts run 08:00–20:00, including weekends. Applicants must be 18+ due to alcohol service. Training is provided and benefits include healthcare, holiday entitlement, and pension options.

Qualifications

• Experience in customer service or hospitality is preferred but training is provided.
• Good communication and a friendly manner are essential.
• Ability to work as part of a caring team in a retirement village environment.

Responsibilities

• Set up tables in the restaurant and café before service.
• Serve meals at mealtimes and provide room service where needed.
• Serve drinks at the bar for applicants aged 18+.
• Keep the restaurant and café tidy and clean at all times.
• Assist with tray preparation and dish clearing as required.
• Support other areas of the village when requested.

Skills

Customer service

Communication

Teamwork

Hospitality

Job description

Job Description: Waiter / Waitress

Richmond Villages Cheltenham, Hatherley Lane, Gloucestershire, GL51 6PN

£12.90 per hour - Paid breaks Permanent position. Full-time or part‑time hours considered.

Shifts will fall between 08:00 and 20:00, including weekends. (Applicants must be 18+ due to the requirement to serve alcohol.)

About the role

We make health happen At Bupa, we offer essential support when it matters most.

Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10. Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalized attention, promotes social interaction, and contributes to overall well‑being.

Responsibilities

You’ll help us make health happen by: Setting up tables in the restaurant and café Serving in the restaurant and café at mealtimes Preparing trays and providing room service to village residents who wish to stay in their rooms for meals Serving drinks at the bar as required (only applicable to applicants over 18 years old) Ensuring that the restaurant and café are tidy and meet all high standards Keeping the kitchen area clean and tidy at all times You may also be asked to support other areas as required, such as serving meals to or removing trays from resident’s rooms, restocking resident’s personal kitchens or delivering refreshments to other locations in the village.

Key Skills / Qualifications

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight‑knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Benefits

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every 8 hour shift 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

EEO & Diversity

That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Location & Hours

Time Type: Part time Job Area: Care Home - Facilities & Home Support Locations: Richmond Village Cheltenham

Culture & Values

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.