Receptionist

Richmond Villages; Cheltenham; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Free meal with every shift

28 days holiday

Pension plans

Healthcare benefits

Job summary

Richmond Village Cheltenham is seeking a part-time receptionist/administrator to support our care home operations. You will greet visitors, manage sign-ins, handle incoming calls, relay messages, and keep records up to date.

The role involves processing sundry transactions, updating boards, coordinating bookings, and maintaining resident lists with excellent communication and attention to detail. Hours are 20 per week on a two-week rota.

Qualifications

• Previous reception or care home experience is advantageous.
• Excellent communication and phone etiquette are essential.
• Familiar with Microsoft Office and able to manage records accurately.

Responsibilities

• Greet visitors, manage sign-ins and direct calls appropriately.
• Address resident queries and relay messages as needed.
• Process sundry financial transactions and issue receipts.
• Update display boards, manage mail and track unresolved items.
• Coordinate bookings and maintain resident lists.

Skills

Reception experience

Excellent communication

Phone etiquette

Attention to detail

Time management

Tools

Microsoft Office

Job description

Job Description

Richmond Village Cheltenham, Hatherley Lane, Cheltenham, GL51 6PN

£12.90 per hour - Paid breaks

Permanent part time (20 hours) on a two week rolling rota as follows:

• Monday & Tuesday 9am-2pm OR 2pm–7pm every other week
• Wednesday 2pm – 7pm every week
• Friday 9am-2pm OR 2pm-7pm Every Other Week
• Saturday & Sunday – 9am-1pm / 1pm – 5pm every other weekend

We make health happen. At Bupa, we offer essential support when it matters most. Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.

You’ll Help Us Make Health Happen By

• Offering refreshments to visitors, and manage sign-ins.
• Handle incoming calls, direct them appropriately, and relay messages.
• Address resident queries and report them as necessary.
• Process financial transactions for sundry items, issue receipts, and confirm payments.
• Update display boards with current information.
• Manage mail, ensuring prompt correspondence and reporting unresolved items.
• Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
• Keep records current, including forms, room status, and resident lists.

Key Skills / Qualifications Needed For This Role

Previous experience in reception or care home roles is beneficial. Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office. Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.

Benefits

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Part time

Job Area

Care Home - Facilities & Home Support

Locations

Richmond Village Cheltenham