Waiter/Waitress

Emberwood; Bath; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free hotel breaks

Wellbeing allowance

Cycle to work

Maternity/Paternity leave

Training programs

Uniforms

Job summary

Emberwood, a destination restaurant at Francis Hotel Bath, is seeking a Waiter/Waitress to join our team. You will deliver guest-focused service, take directions from senior staff, and contribute to memorable dining experiences for hotel guests and locals.

This role requires around 40 hours per week, including weekends and evenings, at £13.22 per hour plus Tronc. Previous hospitality experience is preferred; we value energy, teamwork, and a positive, proactive approach to every table.

Qualifications

• At least 1 year of hospitality experience.
• Guest-focused with a positive, proactive mindset.
• Able to thrive in a fast-paced restaurant environment.
• Willing to work weekends and evenings as required.

Responsibilities

• Guest interaction and repeat business.
• Deliver the order of service with knowledge of menu and allergens.
• Run a section in the restaurant, lounge or terrace with enthusiasm.
• Ensure preparation and delivery of service at high standards.
• Comply with Health and Safety standards to deliver exquisite experiences.
• Elevate the guest experience with a curious and creative approach.

Skills

Customer service

Hospitality

Team coordination

Guest interaction

Job description

EMBERWOOD WAITER/WAITRESS

SALARY: £13.22 per hour + Tronc

40 hours a week including weekends and evenings

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. The restaurant welcomes both hotel guests discovering the city and locals who return time and again, drawn by a shared appreciation for warm hospitality and thoughtful food.

At Emberwood, we believe great hospitality is built on meaningful connections. Connections between our teams, our guests, and the trusted partners and suppliers who support us every day. These relationships shape how we work together, how we care for others, and how we create experiences that feel genuine, generous, and memorable.

Our approach is centred on pride in the everyday. From the first welcome to the final farewell, excellence is evident in the details, with care and consideration for every plate, every service, and every interaction.

Since opening, Emberwood has attracted attention from leading voices in food and hospitality. The restaurant is listed in the Michelin Guide 2025 and has been reviewed and featured by respected critics, including William Sitwell and Tom Parker Bowles. Emberwood has also welcomed visits from figures such as Marco Pierre White, reflecting the growing confidence in its offer.

Emberwood is part of Sir Richard Sutton Ltd, a family-owned hospitality business that takes a long‑term view, investing in quality and care while building something that lasts. We aim to create environments where teams feel supported, trusted, and proud of the experience they create together.

Here are just some of the benefits you can enjoy when you join us

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in‑house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking (where available), and bespoke uniforms for uniformed positions.

Who Are We Looking For?

A Waiter at Emberwood will be confident in delivering the required service level to the guests and taking instruction from the Head Waiters and Management team to ensure quality and dedicated service. They should be able to work confidently as part of a team and assist in helping direct the more Junior members of the team in being prepared for service.

They will also be encouraged to deliver magic moments, empowered by the team to deliver an exquisite experience to the guest and be proactive in ensuring all their sections and any preparation is done diligently.

Ideally they should have at least 1 year of experience in hospitality, but it is essential they are guest focused with a positive mindset, proactive and helpful. Understanding what a fast‑paced restaurant looks like is ideal to ensure they pick up the skills and training quickly and efficiently to ensure the guest received the best service.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Ensure the preparation and delivery of service is at the highest standards in relation to our offering.

Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality

Deliver the order of service with detailed knowledge

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Elevate the guest experience through with a curious and creative approach to make a experience memorable

Responsible for the safe delivery of food and the correct conduct in relation to allergies and dietary requirements