Waiter/ess - Room Service

Hyatt Regency; Greater London; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted Hyatt stays for you and;

Free meals on duty in colleague餐厅

Job summary

Hyatt Regency London - The Churchill is seeking a Waiter/ess for Room Service to deliver exceptional in-room dining experiences in a luxury hotel setting.

You will take orders, serve guests with professionalism, and work closely with the kitchen and F&B teams to ensure flawless service and adherence to Hyatt standards.

Qualifications

• Previous experience in Food & Beverage, Room Service or luxury hospitality preferred.
• Strong communication and guest service mindset required.
• Professional appearance and high service standards expected.

Responsibilities

• Take and process in-room dining orders accurately and efficiently.
• Deliver food and beverages to guest rooms promptly and professionally.
• Set up and clear room service trays and tables in guest rooms.
• Anticipate guest needs and provide personalised service.
• Collaborate with Kitchen and Food & Beverage teams to ensure guest satisfaction.
• Maintain Hyatt brand and service standards and follow safety policies.

Skills

Guest service

Communication

Team player

Attention to detail

Job description

Organization- Hyatt Regency London - The Churchill

Waiter/ess - Room Service

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the tranquil gardens of Portman Square and just moments from Oxford Street, Hyde Park, and Marble Arch. Inspired by the legacy of Sir Winston Churchill, the hotel seamlessly blends classic British elegance with contemporary comfort, offering an exceptional experience for both business and leisure travellers.

The hotel features 440 stylish guestrooms and suites, alongside 11 flexible meeting and event spaces that host a variety of corporate functions, conferences, and social occasions. Guests can enjoy all-day dining and the renowned Afternoon Tea at The Montagu Kitchen, as well as expertly crafted cocktails at the award-winning Churchill Bar & Terrace.

Home to a diverse team of hospitality professionals, Hyatt Regency London - The Churchill welcomes guests from around the world and provides colleagues with the opportunity to grow their careers in one of London's most iconic and well-connected luxury hotels.

Duties and Responsibilities related to the Waiter/ess - Room Service role

• Take and process in-room dining orders accurately and efficiently, ensuring all guest requests and preferences are captured and fulfilled.
• Deliver food and beverages to guest rooms promptly and professionally, maintaining the highest standards of presentation and service etiquette.
• Set up and clear room service trays, trolleys, and dining tables in guest rooms while ensuring a seamless guest experience.
• Anticipate guest needs and provide personalised service to create memorable dining experiences.
• Work closely with the kitchen and wider Food & Beverage team to ensure efficient service and guest satisfaction.
• Maintain departmental standards and follow all Hyatt brand and service procedures.
• Ensure compliance with food hygiene, health and safety, and company policies at all times.

About You

Previous experience within a Food & Beverage, Room Service, or luxury hospitality environment is preferred. You will be a friendly, professional, and service-focused individual with excellent communication skills and a genuine commitment to creating memorable guest experiences.

Comfortable working in a fast-paced environment, you demonstrate strong attention to detail, a positive attitude, and the ability to work effectively as part of a team while maintaining Hyatt's high standards of service.

Benefits you will enjoy as a Waiter/ess - Room Service

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from your first day.
• Free meals on duty in our colleague restaurant.
• Life Assurance.
• Uniform provided and laundered complimentary.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company recognised amongst Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.