Waiter/ess Regency Club - Flexi Hours

Hyatt; Greater London; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Discounted hotel stays for colleagues

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages for

Learning and development opportunities

Job summary

Hyatt Regency London - The Churchill in Marylebone seeks a Waiter/ess for the Regency Club on flexible hours. You can choose shifts ranging from 0 to 40 hours per week, ideal for building experience while maintaining your schedule.

Provide warm, personalised service, set up beverage stations, maintain a pristine lounge environment, recognise regular guests, and help with stock and guest requests. Premium hospitality experience is preferred, with strong communication and guest-focus.

Qualifications

• Previous experience in premium hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and deliver personalised service.

Responsibilities

• Provide an exceptional and personalised service experience to all guests in the Regency Club.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments.
• Maintain cleanliness and organisation of the lounge area.
• Recognise regular guests and tailor service to their preferences.
• Report shortages or replenish stock for food, beverages, and supplies.
• Anticipate guest needs and strive to exceed expectations.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Job description

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

Flexi Hours

At Hyatt, there's a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.

Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.

Duties and responsibilities related to the Waiter/ess - Regency Club Flexi Hours role

• Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
• Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
• Recognize regular guests and customize service according to their preferences, enhancing their lounge experience.
• Report shortages or replenish stock for food, beverages, and supplies in the lounge.
• Anticipate guest needs and always aim to exceed expectations.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess - Regency Club Flexi Hours

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.