Waiter/ess - Regency Club

Hyatt; Greater London; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays for you and for

Free meals on duty in colleague餐

Job summary

Hyatt Regency London - The Churchill in Marylebone seeks a Waiter/ess for the Regency Club to deliver personalised service, set up beverage stations, maintain a spotless lounge, recognise regular guests and tailor service to their preferences.

Previous premium hospitality experience is preferred; strong communication and interpersonal skills help anticipate guest needs and exceed expectations. Perks include free meals on duty, hotel discounts, and Headspace access.

Qualifications

• Previous experience in a premium hospitality role is preferred.
• Strong communication and interpersonal skills with a natural ability to anticipate guest needs and create memorable experiences.

Responsibilities

• Provide exceptional, personalised service to Regency Club guests.
• Set up and maintain beverage stations, including coffee, tea and other refreshments.
• Maintain cleanliness and organisation of the lounge area for a seamless environment.
• Recognise regular guests and tailor service to their preferences.
• Report shortages or replenishment needs for food, beverages and supplies in the lounge.
• Anticipate guest needs and consistently exceed expectations.

Skills

Communication

Interpersonal skills

Guest service

Job description

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

Duties and responsibilities related to the Waiter/ess - Regency Club role

• Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
• Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
• Recognize regular guests and customize service according to their preferences, enhancing the lounge experience.
• Report shortages or replenish stock for food, beverages, and supplies in the lounge.
• Anticipate guest needs and always aim to exceed expectations.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess - Regency Club role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.