Waiter/ess

Hyatt Indian Wells; Liverpool; Hybrid; GBP 12,000 - 21,000; Full time

Benefits offered by this job

12 complimentary nights a year across:

Discounted hotel stays for you and for

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Job summary

Hyatt Hotels Corporation is seeking a Waiter/ess for a guest-facing role in our premium hospitality environment in the United Kingdom. The position requires delivering attentive, personalized service, maintaining high standards, and working as part of a dynamic team.

You will be greeted by guests with warmth, recommend menu items, and ensure a memorable experience through proactive and polished service. Growth opportunities are highlighted among Hyatt hotels globally.

Qualifications

• Experience in a guest-facing role, ideally in premium hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Know the menu items and services to advise guests accurately.
• Monitor supplies and minimize spoilage and waste.
• Assist guests during their visit and handle complaints graciously.
• Perform opening and closing procedures as assigned.
• Provide information about the hotel, services and facilities.

Skills

Guest service

Communication

Teamwork

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Duties and responsibilities related to the Waiter/ess role

• knowledge of all food and beverage items in the menu
• to monitor operating supplies and reduce spoilage and wastage
• assisting guest’s during their visit and handling guest complaints
• performs the opening and closing procedures established for the place of work as assigned
• providing all required information about the Hotel, available services and facilities

About You

You have experience working in a guest ‑ facing role, ideally within a premium hospitality environment. With a warm, engaging approach, you take pride in delivering attentive and personalised service. Highly organised and confident in a fast ‑ paced setting, you anticipate guest needs and ensure every interaction feels seamless and genuine. A strong team player, you communicate clearly, support your colleagues, and maintain high standards of professionalism, consistency, and attention to detail throughout each shift.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

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