Guest Services Agent

Andaz; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

12 complimentary Hyatt nights yearly

Discounted Hyatt stays for family and

Free meals on duty

Uniform provided

Gym access

Headspace membership

50% discount on food and beverages

Career progression opportunities

Job summary

Andaz London Liverpool Street is a luxury hotel in the heart of East London seeking a friendly Guest Services Agent to join the Front Desk team. You will greet guests, handle requests, and coordinate with other departments to deliver personalised service.

The role emphasizes high standards of presentation, proactive guest care and collaboration across teams to ensure memorable guest experiences at this flagship Hyatt property.

Qualifications

• Front-facing hotel experience is preferred.
• Strong communication and interpersonal skills.
• Organised, attentive and calm under pressure.

Responsibilities

• Greet guests and assist with requests throughout their stay from arrival to departure.
• Act as a key point of contact for guest enquiries and service recovery needs.
• Review daily arrival reports and relay VIP information to relevant teams.
• Support arrival and departure experiences as Lobby Host/ess when required.
• Coordinate guest preferences and ensure VIP guests are recognised appropriately.

Skills

Front-facing hotel experience

Excellent communication

Organised and attentive

Job description

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods .

Organization- Andaz Liverpool Street

Summary

Guest Services Agent

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods .

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Guest Services Agent role

• Greet guests and assist with requests throughout their stay, from arrival through to departure.
• Act as a key point of contact for guest enquiries, requests and service recovery needs.
• Review daily arrival reports and communicate VIP information to relevant teams.
• Support arrival and departure experiences by acting as Lobby Host/ess when required.
• Assist with the coordination of guest preferences and ensure regular and VIP guests are recognised appropriately.
• Work closely with colleagues across departments to deliver seamless and personalised guest experiences.
• Ensure all guest requests, We Cares and follow-up actions are completed promptly and effectively.
• Assist with the training and development of colleagues, supporting a guest-focused culture across the team.
• Maintain presentation standards across the lobby and Front Desk areas, ensuring they are fully stocked and well maintained.
• Support departmental goals by promoting upselling opportunities, World of Hyatt enrolments and guest satisfaction initiatives.

About You

We are looking for a hospitality professional who is committed to delivering exceptional service and creating memorable guest experiences. You will enjoy building positive relationships with guests and colleagues while bringing the Andaz brand to life through personalised service. Previous front-facing experience within a hotel environment would be beneficial.

You will be organised , attentive and approachable, with excellent communication skills and a strong eye for detail. The ability to remain calm under pressure, manage guest requests effectively and work collaboratively across departments is essential.

Benefits You Will Enjoy As a Guest Services Agent

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free monthly massages .
• Access to the hotel gym.
• Free meals on duty in our colleague restaurant.
• Uniform provided and complimentary laundry service for work attire.
• Headspace membership and access to our Employee Assistance Programme .
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.