Waiter/ess

Andaz; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Uniform provided

Gym access

Headspace membership

Laundry service

Free meals on duty

Hotel discounts

Massages

Job summary

Andaz London Liverpool Street is seeking a waiter/ess to deliver exceptional dining service within a premium hospitality environment. You will warmly welcome guests, learn menu details, and provide informed recommendations to enhance guest experiences.

A natural ability to anticipate needs and collaborate with team members is essential for delivering consistent, high-quality service. The role emphasizes guest satisfaction, adherence to SOPs, and participation in a vibrant East London setting

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Responsibilities

• Deliver exceptional service with prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Skills

Customer service

Interpersonal skills

Guest needs anticipation

Job description

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods.

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties And Responsibilities Related To The Waiter/ess Role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits Of The Waiter/ess Role Include

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free monthly massages .
• Access to the hotel gym.
• Free meals on duty in our colleague restaurant.
• Uniform provided and complimentary laundry service for work attire.
• Headspace membership and access to our Employee Assistance Programme .
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.