Waiter

The Pembroke Club - Rollo's; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning & Dev

Pension scheme – including employer' s

Annual staff award ceremony

Job summary

The Pembroke Club – ROLLO's in Belgravia is seeking an accomplished Waiter to deliver a refined dining experience for our members. You will take ownership of your section, deliver personalised service, and contribute to a seamless dining journey.

The successful candidate has high-end hospitality experience, excellent communication, impeccable grooming, and the ability to work evenings and weekends in a luxury club environment.

Qualifications

• Proven experience as a waiter in a high-end restaurant, hotel, or private members’ club.
• Strong knowledge of food, wine, and beverage service.
• Excellent communication and interpersonal skills.
• Confident, professional, and guest-focused approach to service.
• Ability to manage a section independently in a fast-paced environment.
• Impeccable grooming and presentation.
• High attention to detail and commitment to service excellence.

Responsibilities

• Deliver exceptional, personalised table service to members and guests.
• Take accurate food and beverage orders with strong product knowledge.
• Manage a designated section with smooth, attentive service.
• Present menus and provide personalised recommendations.
• Coordinate with kitchen, reception and bar for timely orders.
• Maintain impeccable table presentation and mise en place.
• Anticipate member needs with discretion and professionalism.
• Handle billing and payments using POS systems.
• Support junior team members during service.
• Ensure restaurant environment is clean and aligned with club standards.
• Uphold health, safety and hygiene regulations.

Skills

Waiter experience

F&B knowledge

Communication

Grooming

Team player

Guest-focused

Job description

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

Located on the third floor, ROLLO's will be the Pembroke's grill style restaurant, serving delicious yet relaxed classics in an informal setting. With an open kitchen and a smoking terrace, the restaurant shares the floor with CUES and will be a hub for members throughout club hours and during sports viewings.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Waiter to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is polished, attentive, and service driven. This role is central to delivering a refined and seamless dining experience, combining technical service skills with genuine, intuitive hospitality and high level of personalisation.

The successful candidate will take ownership of their section, building rapport with members while ensuring every aspect of service is executed to the highest standard. A strong understanding of food and beverage, paired with discretion and professionalism, is essential in maintaining the elevated yet personable atmosphere of the club.

RESPONSIBILITIES

• · Deliver exceptional, personalised table service to members and their guests
• · Take accurate food and beverage orders, demonstrating strong product knowledge and confidence
• · Manage a designated section, ensuring smooth, attentive, and well-paced service throughout
• · Present menus, provide personalised recommendations, and guide members through the dining experience
• · Liaise effectively with the kitchen, reception and bar to ensure timely and accurate delivery of orders
• · Maintain impeccable table presentation, including mise en place, clearing, and resetting
• · Anticipate member needs and respond promptly with discretion and professionalism
• · Handle billing and payments accurately using POS systems
• · Support junior team members during service
• · Ensure the restaurant environment remains clean, organised, and aligned with club standards
• · Uphold all health, safety, and hygiene regulations
• · Contribute to a positive, collaborative team environment

REQUIREMENTS

• · Proven experience as a waiter in a high-end restaurant, hotel, or private members’ club
• · Strong knowledge of food, wine, and beverage service
• · Excellent communication and interpersonal skills
• · Confident, professional, and guest-focused approach to service
• · Ability to manage a section independently in a fast-paced environment
• · Impeccable grooming and presentation
• · High attention to detail and commitment to service excellence
• · Positive attitude with a proactive and team-oriented mindset
• · Ability to remain calm and efficient under pressure
• · Flexibility to work evenings, weekends, and late shifts
• · Understanding of service etiquette within a luxury or members’ environment

WHAT WE OFFER

• · Best-in-class salary
• · Family meal on shift
• · Industry-leading Learning & Development opportunities
• · Pension scheme – including employer contributions.
• · Annual staff award ceremony and party
• · More benefits to be set up as we open