Restaurant/Floor Manager

The Library & Study; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning &Development

Pension scheme

Annual staff awards

More benefits to be set up

Job summary

The Pembroke in London’s Belgravia is seeking a seasoned Floor Manager to lead the restaurant floor, delivering exceptional, personalized experiences for our private members. This senior, hands-on role reports to the Club Manager and owns service quality, team performance, and member satisfaction on the dining floor.

Ideal candidates bring a proven track record in luxury hospitality, outstanding leadership, and a refined sense of discretion.

Qualifications

• Significant experience in a senior restaurant/floor management role within luxury settings.
• Proven leadership with track record of building and developing teams.
• Exceptional service standards and refined hospitality.
• Strong on-floor presence with confidence engaging a discerning membership base.
• Excellent organisational and operational management skills.
• Commercial awareness including labour control and cost management.
• Outstanding communication and interpersonal skills.
• Ability to remain composed in a fast-paced environment.
• Impeccable grooming and professional presentation.
• High level of discretion within private members’ club culture.
• Flexibility to work evenings, weekends, and peak service periods.

Responsibilities

• Take full ownership of the restaurant floor and ensure exceptional service standards.
• Lead, inspire, and develop the front-of-house team with a culture of excellence.
• Act as primary contact for members within the restaurant and anticipate preferences.
• Drive a seamless guest journey from arrival to departure.
• Oversee daily operations including service flow, reservations, staffing, and floor management.
• Ensure team presentation aligns with service ethos.
• Handle member feedback with discretion and efficiency.
• Collaborate with kitchen, bar, reception, reservations and wider club teams.
• Manage staffing, rotas, and labour efficiency.
• Maintain stock oversight, ordering, and cost control.
• Uphold health, safety, licensing and compliance standards.
• Support reporting and performance analysis for continuous improvement.
• Contribute to evolution of restaurant offering and member engagement.

Skills

Senior floor mgmt

Leadership

Hospitality

Service excellence

Operational management

Commercial awareness

Communication

Discretion

Professional presentation

Flexibility

Job description

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. A brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members. Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Floor Manager to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The Floor Manager will lead the dining experience within the exclusive new private members’ club. Reporting directly to the Club Manager, this is a senior, hands‑on leadership role with full ownership of the restaurant floor, team performance, and member experience within the space.

The role carries significant responsibility and autonomy, acting as the key operational and service lead for the restaurant. The successful candidate will combine exceptional hospitality instincts with strong commercial awareness, team leadership, and an unwavering commitment to delivering a refined, discreet and highly personalised member experience.

RESPONSIBILITIES

• Take full ownership of the restaurant floor, ensuring exceptional service standards are consistently delivered
• Lead, inspire, and develop the front‑of‑house team, fostering a culture of excellence, accountability, and professionalism
• Act as the primary point of contact for members within the restaurant, building strong relationships and anticipating individual preferences
• Drive a seamless and elevated guest journey, from arrival through to departure
• Oversee daily operations, including service flow, reservations, staffing levels, and floor management
• Ensure the team is impeccably presented, well‑briefed, and aligned with the club’s service ethos
• Handle member feedback and resolve any issues with discretion, confidence, and efficiency
• Collaborate closely with the kitchen, bar, reception, reservation and wider club teams to ensure cohesive operations
• Monitor and manage staffing, rotas, and labour efficiency in line with business needs
• Maintain oversight of stock, ordering, and cost control in partnership with relevant departments
• Uphold all health, safety, licensing, and compliance standards
• Support the Club Manager with reporting, performance analysis, and continuous improvement initiatives
• Contribute to the evolution of the restaurant offering, including service style, programming, and member engagement

REQUIREMENTS

• Significant experience in a senior restaurant or floor management role within a luxury restaurant, hotel, or private members’ club
• Proven leadership ability, with a track record of building, managing, and developing high‑performing teams
• Exceptional service standards with a deep understanding of refined, personalised hospitality
• Strong presence on the floor, with confidence in engaging a discerning membership base
• Excellent organisational and operational management skills
• Commercial awareness, including labour control, cost management, and performance optimisation
• Outstanding communication and interpersonal skills
• Ability to remain composed and decisive in a fast‑paced, high‑pressure environment
• Impeccable grooming and professional presentation
• High level of discretion and understanding of private members’ club culture
• Flexibility to work evenings, weekends, and peak service periods

WHAT WE OFFER

• Best-in-class salary
• Family meal on shift
• Industry‑leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open