Waiter

Charlotte Street Hotel; Camden Town; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

Ongoing training & English lessons

Social events & fitness sessions

Cycle to work

Long service awards

Volunteer day

Staff discounts at Design Hotels

Job summary

Charlotte Street Hotel in London is seeking a dedicated Waiter to join our vibrant team. You will engage with guests, seat them warmly, and ensure their dining experience is exceptional through accurate order taking, thoughtful recommendations, and timely service.

As a face of the guest experience, you will deliver meals with courtesy, handle payments efficiently, and collaborate with team members to exceed service standards.

Qualifications

• Previous experience in a hospitality role, demonstrating service excellence.
• A keen eye for detail, ensuring guest experience is flawless.
• A genuine passion for food and beverage, with enthusiasm to share knowledge with guests.
• Strong organisational and communication skills to thrive in a dynamic team.
• Ability to collaborate with colleagues to ensure seamless operations.

Responsibilities

• Greeting and seating guests with warmth and professionalism.
• Taking orders accurately and efficiently, with knowledgeable menu recommendations.
• Delivering meals promptly and courteously, ensuring high standards.
• Handling payment transactions swiftly and accurately.
• Anticipating and fulfilling guests' needs promptly and with a smile.

Skills

Hospitality experience

Attention to detail

Food & beverage knowledge

Team player

Strong communication

Job description

Join the vibrant team at Charlotte Street Hotel, an integral part of the
esteemed Firmdale Hotels group, where we redefine luxury hospitality with our
unique blend of style, elegance, and personalised service. We're on the lookout
for a dedicated and enthusiastic Waiter who thrives in fast-paced environments
and shares our passion for delivering exceptional guest experiences.

As a Waiter with us, you'll be the face of
our establishment, engaging with guests, and ensuring their dining experience
is nothing short of extraordinary.

Responsibilities:

• Greeting and seating guests with warmth and
  professionalism.
• Taking orders accurately and efficiently,
  while offering knowledgeable recommendations from our exquisite menu.
• Delivering meals promptly and courteously,
  ensuring each dish meets our high standards.
• Handling payment transactions swiftly and
  accurately.
• Anticipating and fulfilling guests' needs
  promptly and with a smile.

What you Need:

• Previous experience in a similar hospitality
  role, demonstrating your understanding of service excellence.
• A keen eye for detail, ensuring every aspect
  of the guest experience is flawless.
• A genuine passion for food and beverage, with
  a desire to share your knowledge and enthusiasm with guests.
• Strong organisational and communication skills
  to thrive in our dynamic team environment.
• The ability to collaborate effectively with
  colleagues to ensure seamless operations.

What We Offer:

• We offer a competitive
  salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial
  wellbeing app. Stream your accrued earnings before pay day, benefit from
  everyday savings and real time financial coaching.
• Health cash
  plan (including contributions towards dental, optical, alternative and
  complementary therapies)
• Discounted cinema
  tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on
  shift
• Referral bonus scheme
  for recommending top talent
• Flexible scheduling
  without split shifts
• Dry cleaning service
  for work attire and discounted personal dry cleaning
• Enhanced holiday
  allowance based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events,
  team activities, and fitness sessions
• Benefits like cycle to
  work scheme and annual long service awards
• One allocated paid day
  per year for volunteering work
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of
Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique
shops, Charlotte Street Hotel is an intimate hotel with real character and
personality. Owner Kit Kemp's fearless signature style fills every corner: bold
colour, rich pattern and exceptional craft, all woven together as a heartfelt homage
to the Bloomsbury Group, the celebrated circle of artists and writers who
gathered just a few streets away.

With Soho a minute's
walk away and some of the city's most exciting theatres, bars and restaurants
right on the doorstep, this is a hotel that inspires everyone who works within
it. We look for people who bring curiosity and warmth, and who take genuine
pride in creating something special for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to
  Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary
  Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country
  & Townhouse, 2024

You can see a full list
of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels
founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,
Firmdale has grown to include hotels and private residences across London and
New York as well restaurants, bars, spas, an online shop, interior design
studio and Laundry facility.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if we need adjustments during the recruitment
process.

In line with the Asylum
and Immigration Act 1996, we do require all applicants to have the eligibility
to live and work in the United Kingdom. Documentation will be required at
interview stage.