Receptionist

Charlotte Street Hotel; Camden Town; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Season ticket loan

Long service awards

Zusammenfassung

Firmdale Hotels in London-based Charlotte Street Hotel is seeking a friendly Receptionist to join its front-office team. You will greet guests, assist with check-in/check-out, and provide a memorable stay through attentive service and professional presentation.

You will work within a dynamic team, uphold the hotel’s renowned standards, and contribute to a welcoming atmosphere that reflects the brand’s warmth and personality.

Qualifikationen

• Excellent guest service skills and a welcoming demeanor.
• Strong communication and interpersonal abilities.
• Ability to work collaboratively in a front-office team.

Aufgaben

• Welcome guests with warmth and professionalism, setting the tone for their stay.
• Provide exemplary customer service, anticipating and fulfilling guest needs.
• Assist with check-in and check-out procedures and reservations.
• Maintain a polished appearance reflecting high hotel standards.
• Collaborate with team members to ensure smooth front-office operations.

Jobbeschreibung

Join the vibrant team at Firmdale Hotels,
where every day brings new opportunities to deliver exceptional service and
create memorable experiences. We're currently seeking a dynamic individual to
fill the role of Receptionist at our esteemed Charlotte Street Hotel.

As a Receptionist, you'll be at the forefront
of our guest experience, embodying confidence and charm as you engage with
visitors and ensure their needs are met with grace and efficiency. Working
collaboratively within our front office team, you'll showcase your impeccable
attention to detail and organisational prowess to ensure seamless operations.

Responsibilities

• Welcome guests with warmth and
  professionalism, setting the tone for their stay.
• Provide exemplary customer service,
  anticipating and fulfilling guest needs with enthusiasm.
• Maintain a polished and professional
  appearance at all times, reflecting the high standards of Firmdale Hotels.
• Demonstrate a passion for detail, ensuring
  accuracy in all guest interactions and administrative tasks.
• Collaborate closely with team members to
  create a positive and cohesive work environment.
• Handle guest inquiries and requests promptly
  and courteously, striving to exceed expectations at every opportunity.
• Assist with check-in and check-out procedures,
  efficiently managing reservations and room assignments.
• Contribute to the overall success of the front
  office by proactively identifying areas for improvement and offering
  innovative solutions.

What you Need

• Ability
  to provide outstanding service to guests, exceeding their expectations and
  ensuring a memorable experience.
• Strong
  verbal and written communication skills to engage with guests, colleagues, and
  management in a professional and courteous manner.
• Capacity
  to work collaboratively with colleagues as part of a dynamic front office team,
  fostering a positive and supportive work environment.
• Keen eye
  for detail to ensure accuracy in guest interactions, administrative tasks, and
  maintaining the hotel's high standards of presentation and cleanliness.
• Ability
  to manage multiple tasks simultaneously, prioritise responsibilities, and
  maintain efficiency in a fast-paced hospitality environment.
• Flexibility
  to adapt to changing guest needs, business demands, and operational procedures
  while maintaining composure and professionalism.
• Resourcefulness
  to effectively address guest inquiries, resolve issues, and handle unexpected
  situations with tact and diplomacy.
• Comfortable
  using hotel management software, reservation systems, and other technology
  tools to efficiently manage guest bookings, check-ins, and administrative
  tasks.
• Demonstrated
  commitment to upholding the hotel's values of warmth, professionalism, and
  impeccable presentation in all interactions and appearances.
• Genuine
  enthusiasm for the hospitality industry and a desire to create exceptional
  guest experiences, contributing to the reputation and success of Firmdale
  Hotels.

What We Offer

• We offer a competitive
  salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial
  wellbeing app. Stream your accrued earnings before pay day, benefit from
  everyday savings and real time financial coaching.
• Health cash
  plan (including contributions towards dental, optical, alternative and
  complementary therapies)
• Discounted cinema
  tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on
  shift
• Referral bonus scheme
  for recommending top talent
• Flexible scheduling
  without split shifts
• Dry cleaning service
  for work attire and discounted personal dry cleaning
• Enhanced holiday
  allowance based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events,
  team activities, and fitness sessions
• Benefits like cycle to
  work scheme and annual long service awards
• One allocated paid day
  per year for volunteering work
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of
Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique
shops, Charlotte Street Hotel is an intimate hotel with real character and
personality. Owner Kit Kemp's fearless signature style fills every corner: bold
colour, rich pattern and exceptional craft, all woven together as a heartfelt homage
to the Bloomsbury Group, the celebrated circle of artists and writers who
gathered just a few streets away.

With Soho a minute's
walk away and some of the city's most exciting theatres, bars and restaurants
right on the doorstep, this is a hotel that inspires everyone who works within
it. We look for people who bring curiosity and warmth, and who take genuine
pride in creating something special for every guest.

You will be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to
  Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary
  Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country
  & Townhouse, 2024

You can see a full list
of our awards and accolades here:

Firmdale Hotels was
founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,
Firmdale has grown to include hotels and private residences across London and
New York as well restaurants, bars, spas, an online shop, interior design
studio and Laundry facility.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum
and Immigration Act 1996, we do require all applicants to have the eligibility
to live and work in the United Kingdom. Documentation will be required at
interview stage.