Vulnerable & Older Persons Housing Quality Manager

Thirteen Group; Tees Valley; On-site; GBP 56,000 - 60,000; Full time

Benefits offered by this job

Salary - £57,660 per annum

Annual leave 28–31 days + birthday + 8

Pension up to 17% contributions

Health and wellbeing support (Simply H

Discount and Reward platform

Annual leave buy/sell

Job summary

Thirteen Group is seeking a Vulnerable & Older Persons Manager (Quality and Compliance) to oversee day-to-day delivery of safe, compliant housing and support services across Tees Valley. You’ll lead the Vulnerable & Older Persons team, manage budgets, and work with partners to improve customer outcomes.

Role requires experience in housing or support services, strong leadership, and a CIH Level 4 (or equivalent).

Qualifications

• Level 4 CIH qualification (or working towards)
• Experience in leading housing or support services
• Strong leadership skills with ability to drive performance
• Commercially aware with budgets and resources
• Confident managing contracts and service improvements

Responsibilities

• Managing allocations, lettings, empty homes and tenancy sustainment, including resolving anti-social behaviour within the Vulnerable & Older Persons portfolio
• Using data and insight to improve services
• Managing the quality and compliance function across vulnerable and older persons
• Building strong partnerships with local authorities, health services and other stakeholders to improve outcomes
• Leading and developing teams while managing budgets and resources to deliver value for money and performance targets

Skills

Leadership

Budget management

Stakeholder management

Data & insight

Contract management

Service improvement

Education

Level 4 CIH qualification

Job description

Thirteen Group is seeking a Vulnerable & Older Persons Manager (Quality and Compliance) to oversee day-to-day delivery of safe, compliant housing and support services across Tees Valley. You’ll lead the Vulnerable & Older Persons team, manage budgets, and work with partners to improve customer outcomes.

Role requires experience in housing or support services, strong leadership, and a CIH Level 4 (or equivalent).