VP, Production Services & Platform Reliability

BNY; Manchester; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Paid leaves

Volunteer time

Wellbeing programs

Global resources

Job summary

BNY seeks a Vice President, Production Services Application Support to stabilize and enhance critical Digital Assets production platforms from Manchester. You will partner with Engineering, Infrastructure, Security and Product teams to lead incident response, drive automation and improve operational readiness.

You will manage production risks, analyze incidents, support disaster recovery, and contribute to runbooks and monitoring strategies for 24x7 global coverage.

Qualifications

• Bachelor’s degree in computer science, IT, engineering, or a related field, or equivalent practical experience.
• Significant experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
• Strong experience in incident, problem, change, and production support management, with the ability to troubleshoot and resolve complex technical issues under pressure.
• Deep understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
• Experience with monitoring, observability, automation, and operational tooling used to support highly available production platforms.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressured situations.
• Excellent verbal and written communication skills, with the ability to communicate effectively with technical teams, business partners, and senior stakeholders.
• Demonstrated ability to work independently while collaborating across multiple technology and business teams.
• Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management.

Responsibilities

• Ensure the stability, resiliency, and availability of Digital Assets production platforms via monitoring and reliability.
• Act as senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
• Lead technical coordination during major incidents with rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
• Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
• Evaluate production risks with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
• Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
• Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
• Develop operational standards, runbooks, monitoring strategies, and best practices that strengthen the Production Services discipline.
• Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.

Skills

Incident management

Problem management

Change management

Production support

Distributed systems

Cloud technologies

Monitoring/Observability

Analytical skills

Independent working

Education

Bachelor's degree

Tools

Cloud platforms

Containerization

Automation frameworks

SRE practices

Job description

BNY seeks a Vice President, Production Services Application Support to stabilize and enhance critical Digital Assets production platforms from Manchester. You will partner with Engineering, Infrastructure, Security and Product teams to lead incident response, drive automation and improve operational readiness.

You will manage production risks, analyze incidents, support disaster recovery, and contribute to runbooks and monitoring strategies for 24x7 global coverage.