Senior Vice President, DevOps Production Services

The Bank of New York Mellon Corporation; Warrington; On-site; GBP 140,000 - 190,000; Full time

Job summary

The Bank of New York Mellon Corporation in Manchester seeks a Senior Vice President, DevOps Production Services to lead production application support for enterprise AI-based tools. You will manage monitoring, incidents, RCA, and release governance in a high-availability environment.

Responsibilities include log analysis with Splunk, SQL data validation, and cross-functional collaboration across engineering, infrastructure, and business teams.

Qualifications

• Proven experience in production application support for business-critical apps.
• Strong incident, problem, and change management processes knowledge.
• Advanced SQL skills for data validation, troubleshooting and analytics.
• Extensive experience with Splunk for log analysis, alerting, dashboards, and issue diagnosis.
• Strong Unix/Linux skills for server navigation, log reviews, and runtime support.
• Experience with monitoring and alerting tools (Grafana, others) and dashboard-based production support.
• Familiarity with ITSM tools (ServiceNow, Jira) and ticket lifecycle management.
• Ability to analyze cross-system issues across distributed environments, on-prem or cloud.
• Experience supporting applications in cloud and/or on-prem environments.
• Scripting and troubleshooting middleware/interfaces; release support and governance knowledge.
• Strong communication to provide concise incident/status updates.

Responsibilities

• Provide L2/L3 production support for enterprise applications to ensure stability and availability.
• Monitor health, performance, batch jobs, interfaces, and alerts using monitoring tools.
• Investigate, troubleshoot, and resolve incidents within SLAs.
• Perform RCA for recurring issues and implement permanent fixes.
• Analyze logs, identify failure patterns, and build dashboards for proactive monitoring.
• Coordinate with dev, infra, DB, network, and business teams for issue resolution.
• Support deployments, change requests, and release validations.
• Maintain incident, problem, and change records in service management systems.
• Drive continuous service improvement through automation and process optimization.
• Participate in on-call and major incident management.
• Prepare operational reports and stakeholder communications.
• Write SQL queries for data validation and troubleshooting.

Skills

Production support

Incident mgmt

SQL

Splunk

Unix/Linux

Monitoring

Grafana

ITSM tools

ServiceNow

Jira

Cloud/On-prem

Scripting

CI/CD

DevOps/SRE

On-call

Tools

Splunk

ServiceNow

Jira

Grafana

CI/CD tooling

Job description

Role Overview

hackajob is partnering directly with BNY Mellon to hire for this role. Were seeking a future team member for the role of Senior Vice President, DevOps Production Services to join our team. This role is located in Manchester. We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
• Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
• Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
• Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
• Support application deployments, change requests, weekend releases, and post-release validations.
• Maintain incident, problem, and change records in service management tools.
• Drive continuous service improvement through automation, process optimization, and proactive monitoring.
• Participate in on-call support and major incident management as required.
• Prepare operational reports, service health summaries, and stakeholder communications.
• Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
• Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
• Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.

Requirements

• Proven experience in production application support for business-critical applications.
• Strong understanding of incident management, problem management, and change management processes.
• Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
• Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
• Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
• Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Ability to analyze application, infrastructure, and integration issues across distributed systems.
• Experience supporting applications in cloud and/or on-prem environments.
• Familiarity with scripting and troubleshooting middleware/interfaces.
• Strong knowledge of release support, service recovery, and operational governance.
• Ability to work in a high-pressure environment with strong ownership and accountability.

Preferred Skills

• Azure Cloud experience preferred.
• Knowledge of automation/scripting using Python, Shell, or PowerShell.
• Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
• Strong communication skills with the ability to provide concise incident and executive status updates.

Company Culture

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

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