VP, Global Data Center Operations Leader

BNY; Essex; On-site; GBP 120,000 - 180,000; Full time

Job summary

BNY seeks a Vice President, Data Center Operations Manager to lead the Infrastructure Platform team in Harlow, Essex. You will oversee 24x7 data center operations across EMEA, drive incident response, change governance, and vendor activities to maintain security and compliance.

In this role you will manage staffing and workload, deploy infrastructure initiatives, and leverage DCIM and monitoring tools to improve efficiency and risk control, ensuring reliable service delivery.

Qualifications

• Bachelor's degree or equivalent practical experience in large-scale data center operations.
• Significant experience leading operations in a 24x7 data center or mission-critical infrastructure.
• Strong understanding of data center infrastructure including compute, network, storage, power, environmental controls, and structured cabling.
• Experience in incident management, change governance, and operational risk management in a regulated environment.
• Proven ability to lead teams and coordinate cross-functional activities during high‑impact events.
• Experience managing third‑party vendors, onsite activities, and access controls in security‑driven environments.
• Familiarity with audit readiness, control frameworks, and regulatory expectations in enterprise infrastructure operations.
• Familiarity with DCIM platforms, monitoring tools, and ticketing systems such as ServiceNow.
• Excellent communication, organization, and stakeholder management skills.
• Proven success in building resilient coverage models and maintaining operational continuity.

Responsibilities

• Provide leadership and oversight of data center operations across EMEA in a 24x7 mission-critical environment.
• Lead incident response, change governance, and escalation coordination across infrastructure, network, facilities and security.
• Oversee vendor access, onsite activities, and service delivery to maintain standards of operation, security, and compliance.
• Drive infrastructure initiatives including hardware deployments, lifecycle management, structured cabling, and capacity planning.
• Maintain governance through risk management, control adherence, and documentation discipline.
• Collaborate with cross-functional teams to deliver complex infrastructure activities with minimal risk.
• Manage staffing, scheduling, and workload prioritization to support a resilient operating model.
• Use monitoring and automation tools to improve efficiency, visibility, and execution discipline while ensuring accountability.
• Promote a risk and control culture aligned with enterprise standards and operational excellence.
• Support continuity of service across EMEA sites balancing priorities and project demand.

Skills

Leadership

Incident management

Data center operations

Vendor management

DCIM platforms

Monitoring tools

Regulatory & compliance

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Engineering

Tools

ServiceNow

DCIM tools

Job description

BNY seeks a Vice President, Data Center Operations Manager to lead the Infrastructure Platform team in Harlow, Essex. You will oversee 24x7 data center operations across EMEA, drive incident response, change governance, and vendor activities to maintain security and compliance.

In this role you will manage staffing and workload, deploy infrastructure initiatives, and leverage DCIM and monitoring tools to improve efficiency and risk control, ensuring reliable service delivery.