Voucher Scheme Customer Advisor (Hybrid, Abingdon)

Gigaclear plc; Abingdon; Hybrid; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Pension up to 8% matched

Income protection

25 days holiday

Health cash plan

Online training access

Long service benefits

Enhanced maternity/paternity

Flexible working

Company social events

Job summary

Gigaclear plc is seeking a Customer Voucher Admin in Abingdon, working within the Voucher Admin Team to support the UKGV Voucher Scheme. The role is hybrid with 3 days per week at the Abingdon Head Office and involves outbound/inbound customer contact, voucher submissions, and data loading into the CRM.

The successful candidate will balance customer needs with compliance, have strong Excel skills, and contribute to voucher scheme performance through proactive case ownership and follow-up.

Qualifications

• Customer-focused advisor with experience in customer service or complex customer conversations.
• Able to balance customer needs, commercial value and compliance in every conversation.
• Comfortable using performance feedback, coaching, and customer insight to improve results.
• Strong working knowledge of Excel.

Responsibilities

• Handle proactive outbound call activity with ownership and empathy, communicating the Voucher Scheme accurately to residents.
• Respond to inbound calls and text messages regarding the Voucher Scheme.
• Submit vouchers via the BDUK portal with accurate information and raise queries clearly.
• Download the BDUK report daily and load data into the Gigaclear CRM.
• Maintain quality standards and track outcomes, codes and reasons for reporting insight.
• Support field activity and update voucher processes in collaboration with the voucher team.

Skills

Customer service

Complex conversations

Communication skills

Excel knowledge

Tools

Excel

Job description

Gigaclear plc is seeking a Customer Voucher Admin in Abingdon, working within the Voucher Admin Team to support the UKGV Voucher Scheme. The role is hybrid with 3 days per week at the Abingdon Head Office and involves outbound/inbound customer contact, voucher submissions, and data loading into the CRM.

The successful candidate will balance customer needs with compliance, have strong Excel skills, and contribute to voucher scheme performance through proactive case ownership and follow-up.