Volunteer and Activities Coordinator

You Matter; Liverpool; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Professional development

Training support

Team wellbeing

Job summary

You Matter Head Office in Liverpool is seeking a Volunteer Coordinator to lead and embed our volunteer strategy across the organisation, developing meaningful volunteer-led activities that enhance wellbeing, recovery and social inclusion. You will spearhead recruitment, retention, training and relationships with colleges, businesses and communities.

The role involves collaborating with HR, managing DBS checks, induction, safeguarding and policy compliance while reporting on impact and value to

Qualifications

• Experience recruiting, onboarding and retaining volunteers or employees.
• Ability to motivate, engage and support individuals from diverse backgrounds.
• Experience coordinating volunteer hours, rotas, events or projects involving multiple people.
• Practice in delivering training and supported learning.
• Ability to work independently and manage competing priorities.
• Ability to resolve issues constructively and manage challenging conversations with confidence.
• Understanding of safeguarding, professional boundaries and volunteering best practice.
• Experience maintaining accurate records and ensuring compliance with organisational policies.
• Competent user of email, Microsoft office with the ability to analyse data and produce reports.
• Experience using HR Information Systems and rota scheduling software.

Responsibilities

• Identify, in collaboration with Service Managers and Team Leaders, opportunities for volunteers to enhance service delivery through new roles, projects and volunteer-led activities.
• Review existing volunteer role descriptions to ensure up-to-date and draft new role descriptions as needed.
• Develop and implement volunteer recruitment strategies, including advertising via online platforms and responding to enquiries.
• Manage the application process and conduct informal interviews, matching and Volunteer orientation days alongside Service Managers and Team Leaders.
• Work alongside HR for all pre-engagement checks including DBS and references.
• Ensure volunteers receive appropriate induction & ongoing training of all mandatory training sessions are completed.
• Provide regular group supervision to volunteers offer reflective practice and providing opportunity for volunteers to have a voice.
• Sign posting support to volunteers, addressing any concerns and ensuring their wellbeing.
• Ensure all volunteers have access and have read relevant organisational policies including Code of Conduct, Professional Boundaries, Whistleblowing, EDI, Health and Safety, Data Protection and Safeguarding.
• Celebrate and appreciate volunteers’ contributions.
• Work with HR to review and develop volunteering policies and procedures.
• Work with HR to maintain up-to-date volunteer records on People HR.
• Monitor volunteer satisfaction through surveys.
• Produce regular reports on volunteer engagement, recruitment, retention and impact for senior leaders.
• Build relationships with local colleges, universities, businesses and community organisations to increase volunteering opportunities.
• Represent the organisation at recruitment fairs, networking events and community forums.
• Develop pathways for corporate and student volunteering
• Gather and share volunteer stories and impact case studies.
• Measure and demonstrate the social value and impact of volunteering across the organisation.
• Manage the volunteer programme budget, ensuring resources are used effectively and deliver value for money.
• Produce regular reports on volunteer engagement, recruitment, retention and impact for senior leaders.

Skills

Volunteer recruitment

Volunteer onboarding

Volunteer retention

Training delivery

Data analysis

Record keeping

Policy compliance

Communication

Time management

HRIS usage

Tools

HRIS

Rota scheduling software

Microsoft Office

Email

Job description

Location: You Matter Head Office

Salary: £37,127.17 per annum

Hours: 37.5 hours per week, Monday to Friday with some flexibility required.

Job Type: Permanent

Shortlisting: TBC

Interview: TBC

Why this role would be great for you

This is an exciting role that will enable you to lead and embed our volunteer strategy across the organisation, with a strong focus on developing meaningful volunteer-led activities that enhance the lives of the people we support. You will play a key role in creating opportunities that promote wellbeing, recovery, independence, community connection and positive outcomes across our services.

We’re looking for someone who understands the value of volunteering and can bring creativity, initiative and enthusiasm to develop both our volunteer workforce and the range of activities they deliver.

What your week may look like

• Identify, in collaboration with Service Managers and Team Leaders, opportunities for volunteers to enhance service delivery through new roles, projects and volunteer-led activities.
• Review existing volunteer role descriptions to ensure up-to-date and draft new role descriptions as needed.
• Develop and implement volunteer recruitment strategies, including advertising via online platforms and responding to enquiries.
• Manage the application process and conduct informal interviews, matching and Volunteer orientation days alongside Service Managers and Team Leaders.
• Work alongside HR for all pre-engagement checks including DBS and references.
• Ensure volunteers receive appropriate induction & ongoing training of all mandatory training sessions are completed.
• Provide regular group supervision to volunteers offer reflective practice and providing opportunity for volunteers to have a voice.
• Sign posting support to volunteers, addressing any concerns and ensuring their wellbeing.
• Ensure all volunteers have access and have read relevant organisational policies including Code of Conduct, Professional Boundaries, Whistleblowing, EDI, Health and Safety, Data Protection and Safeguarding.
• Celebrate and appreciate volunteers’ contributions.
• Work with HR to review and develop volunteering policies and procedures.
• Work with HR to maintain up-to-date volunteer records on People HR.
• Monitor volunteer satisfaction through surveys.
• Produce regular reports on volunteer engagement, recruitment, retention and impact for senior leaders.
• Build relationships with local colleges, universities, businesses and community organisations to increase volunteering opportunities.
• Represent the organisation at recruitment fairs, networking events and community forums.
• Develop pathways for corporate and student volunteering
• Gather and share volunteer stories and impact case studies.
• Measure and demonstrate the social value and impact of volunteering across the organisation.
• Manage the volunteer programme budget, ensuring resources are used effectively and deliver value for money.
• Produce regular reports on volunteer engagement, recruitment, retention and impact for senior leaders.

Support volunteers to design and deliver a range of groups, workshops, events, peer support and community-based activities that promote wellbeing, recovery, independence, social inclusion and positive outcomes for the people we support.

Develop opportunities for volunteers to contribute their skills, lived experience, interests and professional expertise, including peer volunteering and mentoring roles, ensuring activities are safe, inclusive, accessible and aligned with service objectives.

Work with services to maximise participation and engagement in volunteer-led activities, monitoring attendance, outcomes and impact, gathering feedback, and identifying opportunities to support community integration, tenancy sustainment, recovery, employability, digital inclusion and healthy lifestyles.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

What Can We Offer You:

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The Skills We Are Looking For

• Experience recruiting, onboarding and retaining volunteers or employees.
• Ability to motivate, engage and support individuals from diverse backgrounds.
• Experience in coordinating volunteer hours, activities, rotas, events or projects involving multiple people.
• Practice in delivering training and supported learning.
• Ability to work independently and mange competiting priorities.
• Ability to resolve issues constructively and manage challenging conversations with confidence.
• Understanding of safeguarding, professional boundaries and volunteering best practice.
• Experience maintaining accurate records and ensuring compliance with organisational policies.
• Competent user of email, Microsoft office with the ability to analyse data and produce reports.
• Experience using HR Information Systems and rota scheduling software.

What is a nice to have

• Volunteer management qualification or equivalent experience.
• Understanding of Equality, Diversity and Inclusion principles and their application within volunteer programmes.
• Experience of developing volunteer recognition programmes and engagement initiatives.
• Knowledge of volunteer growth management, including recruitment, induction, supervision and retention.
• Understanding of GDPR and data protection requirements relating to volunteers.
• Experience facilitating workshops, focus groups or volunteer forums.
• Experience leading or supporting wellbeing of volunteers.
• Full driving licence and willingness to travel between services.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.