Volunteering Officer

Imperial Health Charity; Greater London; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Pension 10%

Sick pay

Healthcare support

Gym discounts

Season ticket loan

Arts club

Discounts

Job summary

Imperial Health Charity is seeking a permanent, full-time Volunteering Officer to join us across St Mary’s and the Western Eye Hospitals with hybrid working.

You will lead recruitment, onboarding and ongoing volunteering experiences at St Mary’s and the Western Eye, manage applications, vetting, references and coordinate training and communications. The role requires event management, strong IT skills (Office 365 and CRM), and excellent interpersonal abilities.

Qualifications

• Experience working with volunteers or managing volunteer programmes.
• Submit applications, onboarding and ongoing experience of volunteers at hospitals.
• Experience delivering training to diverse audiences.

Responsibilities

• Recruit, onboarding and ongoing experience of volunteers.
• Manage volunteer enquiries and applications.
• Coordinate vetting, references and onboarding requirements.
• Build relationships with volunteers, staff and communities.
• Produce volunteer communications and programme reports.
• Maintain systems and records.

Skills

Volunteering experience

Event management

Project management

Training delivery

Interpersonal skills

Writing ability

IT literacy

Tools

Office 365

CRM systems

Job description

Working across St Mary’s and the Western Eye Hospitals (with hybrid working)

About Us

We're Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the hospitals of Imperial College Healthcare NHS Trust, including Charing Cross, St Mary's and the Western Eye.

We are now looking for a Volunteering Officer to join us on a permanent, full-time basis, working 35 hours per week, starting January 2027.

The Benefits

• Starting salary of £33,864 per annum, with the potential to progress to £37,428 based on annually reviewed performance
• 25 days' holiday per year plus bank holidays, increasing by one day per year up to 29 days and, after five years' service, to 33 days
• An extra day's holiday to be taken one week either side of your birthday
• Pension with employer contributions of 10%
• Sick pay
• Support towards healthcare costs, including eye tests and dental, and access to mental health support through counselling
• Access to gym discounts
• Interest‑free season ticket loan
• Staff arts club, including free entry to London galleries
• Access to a range of high street and online discounts

This is a rewarding opportunity for an experienced volunteering professional with event management expertise and confidence supporting volunteer programmes to join our compassionate organisation.

You'll have the chance to make a real difference to the people who give their time across St Mary's and the Western Eye Hospitals, helping ensure every volunteer feels welcomed, supported and valued.

What's more, you'll join an organisation that offers a strong rewards package, including hybrid working and extensive health and wellbeing support.

The Role

As a Volunteering Officer, you will support the recruitment, onboarding and ongoing experience of our volunteers at St Mary's and the Western Eye Hospitals.

You will manage volunteer enquiries and applications, support selection and induction activities, and co-ordinate vetting, references, ID passes and other onboarding requirements.

Working closely with the Volunteering Manager, you will build positive relationships with volunteers, hospital staff and local communities, providing ongoing support and helping volunteers feel valued and equipped to succeed.

Additionally, you will:

• Manage volunteer advertising and monitor its effectiveness
• Support volunteer training and maintain mandatory training records
• Produce volunteer communications and programme reports
• Assist with departmental expenditure, expenses and administration
• Maintain accurate systems and records

About You

To be considered as a Volunteering Officer, you will need:

• Experience working with volunteers or managing volunteer programmes
• Experience managing and planning events, including bookings, venue logistics and event resources
• Some knowledge and experience of working within project management principles
• Experience and confidence in presenting or delivering training to a variety of audiences
• The ability to write well for a range of audiences using a variety of different methods
• Competency using IT programmes, software and systems to an advanced level, including all Microsoft Office/365 programmes and web-based CRM/database systems
• Excellent interpersonal skills

All job offers with Imperial Health Charity are subject to satisfactory pre-employment checks and references. The DBS check level required for this role is enhanced.

Applications close at 23:30, Thursday 22nd October 2026. Interviews will take place on Thursday 5th November 2026.

Webrecruit and Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work is.