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Web Recruit Ltd; City of Westminster; Hybride; GBP 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Employer pension 10%

25 days’ holiday + bank holidays

Birthday day off

Eye tests & dental support

Gym discounts

Season ticket loan

Staff arts club

Discounts range

Résumé du poste

Imperial Health Charity is seeking a Volunteering Experience Officer on a full-time fixed-term contract to cover maternity leave, starting January 2027. The role is based across our North West London sites with hybrid working, offering a rewarding chance to support volunteers who underpin patient care.

You will build engaging volunteer experiences through systems and learning, maintain content online, and lead the annual volunteer survey while fostering strong cross‑organisational relationships.

Qualifications

• Experience working with volunteers or managing volunteer programmes.
• Experience delivering multiple projects to a high standard and delivering intended outcomes.
• Experience managing relationships with a range of people across a complex organisation.
• Knowledge and experience of designing learning and development tools and training facilitation.
• Some knowledge and experience of managing projects using project management principles and methodology.

Responsabilités

• Manage and improve Mailchimp and Rota Central tools and automations.
• Plan, write, and send regular communications via Mailchimp.
• Maintain relevant volunteering content on our website.
• Lead the annual volunteer survey and any associated improvement projects.
• Gather and analyse feedback and data.
• Support volunteering data submissions to NHS England.
• Help administer the digital learning management system.

Connaissances

Volunteer management

Project management

Relationship management

Learning design

Copywriting

Presentation skills

Interpersonal skills

IT skills

Outils

Mailchimp

Rota Central

Website CMS

Learning management system

Description du poste

Working across our hospital site offices and charity head office in North West London (with hybrid working)

About Us

We’re Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye.

We are now looking for a Volunteering Experience Officer to join us on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract to cover a period of maternity leave, starting January 2027.

The Benefits

• Salary of £33,864 per annum
• 25 days’ holiday per year plus bank holidays, increasing by one day per year up to 29 days and, after five years’ service, to 33 days
• An extra day’s holiday to be taken one week either side of your birthday
• Pension with employer contributions of 10%
• Sick pay
• Support towards healthcare costs, including eye tests and dental, and access to mental health support through counselling
• Access to gym discounts
• Interest‑free season ticket loan
• Staff arts club, including free entry to London galleries
• Access to a range of high‑street and online discounts

This is a rewarding opportunity for an experienced volunteer support professional with strong project management and relationship‑building skills to join our compassionate organisation.

You’ll have the chance to make a real difference to the people who give their time to support patients, staff and hospital communities, helping them feel more confident, connected and valued throughout their journey with us.

What’s more, you’ll join an organisation that offers a strong overall package, including hybrid working and a wide range of wellbeing and lifestyle benefits.

The Role

As a Volunteering Experience Officer, you will help ensure our volunteers have the best possible experience through effective systems, communications, learning and engagement.

Supporting the volunteer journey, you will maintain high‑quality resources, digital content and tools, while identifying ways to streamline processes and improve the experience for volunteers and staff.

You will also help develop learning opportunities that give volunteers the skills and knowledge they need, both online and in person.

Additionally, you will:

• Manage and improve Mailchimp and Rota Central tools and automations
• Plan, write, and send regular communications via Mailchimp
• Maintain relevant volunteering content on our website
• Lead the annual volunteer survey and any associated improvement projects
• Gather and analyse feedback and data
• Support volunteering data submissions to NHS England
• Help administer the digital learning management system

About You

To be considered as a Volunteering Experience Officer, you will need:

• Experience working with volunteers or managing volunteer programmes
• Experience delivering multiple projects to a high standard and delivering intended outcomes
• Experience managing relationships with a range of people across a complex organisation
• Knowledge and experience of designing learning and development tools and training facilitation
• Some knowledge and experience of managing projects using project management principles and methodology
• The ability to write well for a range of audiences using a variety of different methods
• Confidence presenting or delivering training to a variety of audiences
• Excellent interpersonal and administration skills
• Competence using IT programmes, software and systems to an advanced level, including all Microsoft Office/365 programmes and web‑based CRM/database systems

All job offers with Imperial Health Charity are subject to satisfactory pre‑employment checks and references. The DBS check level required for this role is enhanced.

Applications close at 23:30, Thursday 22nd October 2026. Interviews will take place on Tuesday 3rd November 2026.

Webrecruit and Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.