Volunteering Development Senior Officer (Learning and Development)

MS Society UK; London Borough of Hackney; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Smart working

Flexible working options

39 days paid annual leave

Job summary

MS Society UK is seeking a Volunteering Development Senior Officer (Learning and Development) to lead accessible learning for over 3,000 volunteers and volunteer managers. You will design, deliver and evaluate training, managing volunteer learning systems and processes to ensure easy access, up-to-date content and timely support.

You'll work with local teams to embed strong volunteer management practices and a culture of continuous development, delivering high-quality learning across formats and

Qualifications

• Experience designing learning solutions including e-learning and blended formats.
• Experience using learning management systems to support learning and development.
• Experience working with volunteers and understanding volunteer management.

Responsibilities

• Design, develop and evaluate learning solutions, resources and training for volunteers and volunteer managers.
• Review and continuously improve the volunteer learning and development programme for accessibility and effectiveness.
• Collaborate with volunteers and managers to co-produce content and improve resources.
• Develop training packages and learning pathways for new volunteer roles.
• Deliver engaging volunteer training, inductions and development opportunities across formats.
• Provide advice and support on volunteer learning and development to staff and volunteers.
• Collect, analyse and use data and feedback to inform improvements and measure impact.
• Work with local teams to support delivery of learning activities across the organisation.
• Support implementation of volunteering priorities and changes in practice.
• Manage and maintain volunteer learning tools, systems and resources.

Skills

Learning design

E-learning

Volunteer management

Data analysis

Communication

Organisation

Collaboration

Tools

LMS

VLE

Job description

Volunteering Development Senior Officer, Learning and Development

Position: Volunteering Development Senior Officer, Learning and Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office based in London N4, with flexibility to work remotely
Salary: Starting from£33,705 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You'll start at our entry point salary of £33,705 per annum, increasing to £35,812 after 6 months service and satisfactory performance and to £37,918 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We're looking for a Volunteering Development Senior Officer (Learning and Development) to lead the development and delivery of high-quality, accessible and inclusive learning and development opportunities that enable volunteers and volunteer managers across the MS Society to thrive in their roles.

You’ll design, develop and evaluate engaging learning solutions that help over 3,000 volunteers and volunteer managers feel confident, capable and supported in their roles. You’ll also oversee the day‑to‑day operation of our volunteer learning systems and processes, ensuring learners can easily access training, stay up to date with requirements and receive timely support throughout their volunteering journey.

Using insight, feedback and data, you’ll continuously improve our volunteer learning and development programme, developing new learning resources and training for emerging volunteer roles while enhancing existing content and processes. You’ll also provide expert advice and support to colleagues, helping to embed excellent volunteer management practice and a culture of learning across the organisation.

What you’ll be doing

• Designing, developing and evaluating learning solutions, resources and training programmes for volunteers and volunteer managers
• Reviewing and continuously improving the volunteer learning and development programme to ensure it remains relevant, accessible and effective
• Working collaboratively with volunteers and volunteer managers to co‑produce new learning content and improve existing resources
• Developing training packages and learning pathways for new volunteer roles and opportunities
• Delivering engaging volunteer training, induction sessions and development opportunities through a range of formats
• Providing advice, guidance and support to staff, volunteers and volunteer managers on volunteer learning and development matters
• Collecting, analysing and using data, feedback and insight to inform improvements and measure impact
• Working with local teams across the organisation to support the delivery of volunteer learning and development activity
• Supporting the implementation of organisational volunteering priorities and changes in practice, particularly relating to learning and development
• Managing and maintaining volunteer learning and development tools, systems and resources

What we’re looking for

• Experience of developing and delivering learning solutions, including e‑learning, online events and blended learning approaches
• Experience of using learning management systems or virtual learning environments to support learning and development activity
• Experience of working with volunteers and a good understanding of volunteer management and development
• Ability to design inclusive learning experiences for people with different needs, experiences and barriers to participation
• Strong communication and relationship‑building skills, with the ability to work effectively with a wide range of colleagues and volunteers
• Experience of using data, feedback and insight to evaluate impact and drive continuous improvement
• Strong organisational skills, with the ability to manage multiple priorities and deliver high‑quality work independently
• A collaborative approach and a commitment to creating positive volunteer experiences

Closing date for applications: 9:00 on Friday 27th November 2026
Anticipated interview date: 14th and 15th December 2026

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Disability Confident Employer

We're a Disability Confident Employer and we're committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on‑boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment.

We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with visa applications.

Safeguarding

We're committed to safe and responsible recruitment and to protecting the wellbeing of children, young people and vulnerable adults. We expect all staff and volunteers to support this commitment.

A Disclosure and Barring Service check will not be required for this role.

We have a wide range of employee benefits, including:

Encouraging work-life balance

• 39 days' paid annual leave, including bank holidays, pro rata for part‑time employees
• Additional annual leave entitlement based on length of employment
• Smart working and flexible working options

Caring for you and your family

• Generous sick pay and enhanced leave for new parents
• Opportunity to buy and sell annual leave
• Free 24/7 access to a virtual GP and a confidential support helpline
• Special leave, disability leave and carers' leave options
• Cycle to work and death in service schemes

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest‑free emergency loans
• Give as you earn and access to lifestyle savings and wellbeing offers

Enriching your life at work

• Personalised development plans and a wide range of training opportunities
• Yearly internal apprenticeship opportunities
• Modern offices designed for in‑person and remote collaboration
• Supportive employee networking groups and opportunities to influence how we work
• Four days' paid volunteering leave each year across MS Society and other charity activities

No agencies please.