Volunteer Programs & Operations Lead

CHAP; Ardrossan; On-site; GBP 26,000 - 34,000; Full time

Job summary

CHAP is seeking an Operations and Volunteering Lead to strengthen day-to-day operations and grow a rewarding volunteering programme. You will lead the administrative function, support the team and improve systems that help our services run smoothly.

You will develop volunteering, recruit and train volunteers, coordinate induction and recognition, and foster an inclusive environment where people feel valued and able to contribute.

Qualifications

• Experience in operations or volunteering environments is helpful.
• Ability to coordinate people, workloads and projects.
• Strong communication and relationship-building skills.

Responsibilities

• provide day-to-day leadership and support to our administrative team
• help ensure our telephone, reception, referral and appointment arrangements work effectively
• identify practical ways to improve systems, processes and workflows
• lead or support projects that strengthen how we work
• coordinate volunteer recruitment, induction, training and ongoing support
• help create an inclusive environment where volunteers feel valued and able to contribute

Skills

Organised

People-focused

Project coordination

Communication

Volunteer management

IT systems

Tools

IT systems

Job description

CHAP is seeking an Operations and Volunteering Lead to strengthen day-to-day operations and grow a rewarding volunteering programme. You will lead the administrative function, support the team and improve systems that help our services run smoothly.

You will develop volunteering, recruit and train volunteers, coordinate induction and recognition, and foster an inclusive environment where people feel valued and able to contribute.