Volunteer Office Administrator & Front Desk Lead

The Women & Families Resource Centre; Wolverhampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

The Women & Families Resource Centre is seeking an Administrator to join our team in Wolverhampton. You will welcome clients, handle inquiries, and manage bookings for events and our Chat group.

You will support Befriending and Counselling services, assist the CEO with diary management, and help grow our Volunteer program. You will maintain the Charity Log database, assist with mailings, create promotional leaflets, and promote WFRC services on social media while ensuring GDPR and health and

Qualifications

• Strong administrative skills including data entry, diary management, minute taking, and mass mailings.

Responsibilities

• Reception: welcome clients, answer calls, route messages, and signpost to external resources.
• Befriending/Counselling support: manage referrals and reservations for services.
• CEO support: maintain diary, schedule meetings and assist with executive tasks.
• Volunteers & Data: distribute volunteer packs and update Charity Log records.
• General admin: handle mail, stationery, and basic office duties; maintain a welcoming environment.
• Promotional duties: assist in designing leaflets and promoting WFRC via social media.
• Compliance: support GDPR, confidentiality, and health and safety policies.
• Other duties as directed by the Office Manager.

Skills

Highly organized

Excellent communication

Digital literacy

Creative design

Tools

Charity Log

Office software

Facebook

X/Twitter

Job description

The Women & Families Resource Centre is seeking an Administrator to join our team in Wolverhampton. You will welcome clients, handle inquiries, and manage bookings for events and our Chat group.

You will support Befriending and Counselling services, assist the CEO with diary management, and help grow our Volunteer program. You will maintain the Charity Log database, assist with mailings, create promotional leaflets, and promote WFRC services on social media while ensuring GDPR and health and