Volunteer Coordinator and Support Worker

Honeycomb Group; Stoke-on-Trent; On-site; GBP 16,000 - 23,000; Part time

Job summary

The Honeycomb Group in Stoke-on-Trent is seeking a part-time Volunteer Coordinator and Support Worker to lead a team of befriender volunteers and provide community-based support that helps customers build connections and reduce isolation.

You will recruit, match and supervise volunteers, carry out home visits to assess needs and wellbeing, and signpost to relevant services. The role requires empathy, strong communication and the ability to work independently in the community.

Qualifications

• Passionate about helping people overcome social isolation.
• Excellent communicator who builds trusted relationships.
• Organised and able to manage multiple priorities.
• Confident in supporting and motivating volunteers.
• Empathetic, approachable and respectful to all.
• Able to work independently in the community.
• Collaborates effectively with colleagues and partners.
• Driven to make a real difference in customers' lives.

Responsibilities

• Recruit, coordinate and support befriender volunteers delivering companionship.
• Match volunteers and customers based on interests and needs.
• Coordinate visits and monitor placements to ensure positive outcomes.
• Maintain accurate records and update information on the database.
• Provide guidance and support to volunteers, resolving issues.
• Carry out home visits to assess customers' needs and wellbeing.
• Identify sources of support and make referrals.
• Build positive relationships with customers, volunteers and partners.
• Promote independence, social inclusion and wellbeing in the community.

Skills

Volunteer coordination

Communication

Organisation

Volunteer motivation

Empathy

Independent working

Relationship building

Community engagement

Job description

Volunteer Coordinator and Support Worker

£14.10 per hour

Stoke-on-Trent

Part-Time

Fixed Term

Make a meaningful difference in people’s lives by coordinating a team of befriender volunteers and providing community-based support that helps customers build connections, reduce social isolation, improve wellbeing, and access the services they need to live independently.

What you’ll do:

• Recruit, coordinate and support befriender volunteers delivering companionship to customers.
• Match volunteers and customers based on their interests, needs and preferences.
• Coordinate visits and monitor placements to ensure positive outcomes.
• Maintain accurate records and update customer and volunteer information on the database.
• Provide guidance and support to volunteers, resolving any issues that arise.
• Carry out home visits to assess customers' needs and wellbeing.
• Identify sources of support and make referrals or signposts to relevant services.
• Build positive relationships with customers, volunteers and partner organisations.
• Promote independence, social inclusion and improved wellbeing within the community

Who you are:

• Passionate about helping people overcome social isolation and achieve positive outcomes.
• An excellent communicator who can build trusted relationships with a wide range of people.
• Organised and able to manage multiple priorities, appointments and records effectively.
• Confident supporting and motivating volunteers to deliver a high-quality service.
• Empathetic, approachable and committed to treating people with dignity and respect.
• Able to work independently in the community while collaborating effectively with colleagues and partners.
• Driven by making a real difference and helping customers thrive in their communities.
• Full UK Driving Licence and access to own vehicle for business use