Volunteer Coordinator

Rotherham Hospice Ltd; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave 30 days

Parking

Meals 50% off

Pension 6%

Life Assurance 4x salary

Training & development

Pay enhancement 25% for evenings/weekn

Double pay bank holidays

Job summary

Rotherham Hospice Ltd in Rotherham is seeking a proactive Volunteer Coordinator to lead day-to-day coordination of volunteers across the Hospice.

You will recruit, onboard, support and recognise volunteers, maintain records in Volunteero, ensure safeguarding and compliance, and work with managers to match volunteers to roles and opportunities.

The role may involve occasional weekend work with a salary of £24,853–£30,375 per annum and a 37.5 hour week.

Responsibilities

• Assist in creating clear, meaningful volunteer role descriptions.
• Promote opportunities through community networks and digital channels.
• Coordinate enquiries, applications, interviews and safer recruitment checks.
• Maintain accurate records of volunteers in Volunteero.
• Assist in matching volunteers to suitable roles.
• Coordinate induction, training and onboarding.
• Provide day-to-day direction and wellbeing support.
• Escalate safeguarding or conduct concerns when needed.
• Develop training, progression and recognition opportunities.
• Support positive endings and exit feedback.

Job description

Volunteer Coordinator

Location: Rotherham

Salary: £24,853 - £30,375 per annum

Vacancy Type: Permanent, Full Time (37.5 hours per week, occasional weekend work)

Closing Date: 9th of November 2026

Rotherham Hospice is looking for an organised, compassionate and engaging Volunteer Coordinator to lead the day-to-day coordination of volunteers across the Hospice.

The postholder will provide a welcoming and inclusive volunteer journey, from recruitment and safer onboarding through induction, placement, ongoing support, development, recognition and, where appropriate, the ending of a volunteering arrangement.

Working closely with managers and teams, the Volunteer Coordinator will help ensure volunteers are appropriately matched, supported and valued, and that volunteering activity is safe, effective and aligned with the mission and values of Rotherham Hospice.

Key Responsibilities

Volunteer recruitment and onboarding:

• Support the Volunteer Manager in creating clear, meaningful and accessible volunteer role descriptions.
• Assist the Volunteer Manager in promoting opportunities through appropriate community networks, digital channels and local partnerships to attract a diverse range of volunteers.
• Coordinate enquiries, applications, informal interviews, references, DBS checks where appropriate, and other safer recruitment checks.
• Maintain accurate records of volunteers on the Hospice Volunteer system, Volunteero
• Assist management in matching volunteers to suitable roles, considering their skills, interests, availability, support needs and the requirements of the Hospice.
• Coordinate volunteer agreements, induction, mandatory training and introductory or shadowing arrangements.

Volunteer support, engagement and recognition:

• Act as an approachable first point of contact for volunteers.
• Assist manager in ensuring volunteers receive appropriate day-to-day direction, supervision and wellbeing support.
• Assist in providing advice to manager on responding to concerns, attendance issues or difficulties promptly, fairly and sensitively, escalating safeguarding, conduct or other significant matters in line with Hospice procedures.
• Help in develop opportunities for training, progression and wider involvement, and coordinate activities that thank and recognise volunteers for their contribution.
• Support positive endings to volunteering arrangements, including exit feedback where appropriate

Administration, compliance and reporting:

• Maintain accurate and confidential volunteer records, including applications, checks, training, placements, attendance and contact details using the Volunteer Information System
• Maintain accurate data relating to volunteer numbers, vacancies, retention, training completion and contribution, producing reports and insights to support planning and demonstrate impact.
• Assist in ensuring volunteering activity follows relevant Hospice policies and procedures, including safeguarding, confidentiality, equality, health and safety, data protection and volunteer expenses.
• Support role risk assessments and ensure volunteers understand how to raise concerns and work safely within the boundaries of their role.

Volunteer programme development:

• Promote an inclusive, accessible and positive volunteering culture that reflects the Hospice values.
• Maintain and help develop links with local volunteer organisations, community groups, education providers and other partners.
• Contribute to the review and improvement of volunteer policies, procedures, systems and the overall volunteer experience

Benefits

• Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day's leave in every 5th year.
• A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
• Hassle-free parking at no cost. No one is more than a couple of minutes' walk from the Hospice.
• Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building.
• Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.
• Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
• Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.