Café Area Manager

Rotherham Hospice; South Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Bank holidays

On-site parking

50% meals discount

Pension 6%

Life Assurance 4x salary

Training & development

Pay enhancements for evenings/weekends

Job summary

Rotherham Hospice is seeking an Operational Leader to oversee three café sites, ensuring high standards of food quality, safety and customer service across our hospice cafes. This permanent, full-time role (37.5 hours per week) offers a salary of £31,207 per annum and a supportive working environment with generous leave, parking and meals discounts.

You will lead teams, manage rotas, stock and supplier relationships while delivering exceptional experiences across all sites.

Responsibilities

• Provide day-to-day operational oversight across all three café sites.
• Ensure consistently high standards of food quality, food safety, customer service, presentation, cleanliness and café environment.
• Lead by example, maintaining a visible and supportive presence across all locations.
• Develop and embed consistent ways of working to support high standards across the café estate.
• Monitor standards and performance, identifying opportunities for continuous improvement.
• Support, coach and nurture café teams to achieve high levels of performance and customer satisfaction.
• Foster a positive, inclusive and supportive team culture across all sites.
• Identify training and development needs and support ongoing learning.
• Provide operational support during periods of absence, peak trading or recruitment challenges.
• Promote teamwork, accountability and pride in delivering excellent service.
• Champion exceptional customer care and ensure every customer receives a warm, professional welcome.
• Maintain high standards of presentation across food displays, counters, seating areas and wider café environments.
• Respond promptly and professionally to customer feedback and complaints.
• Continuously identify ways to improve the customer journey and overall café experience.
• Ensure compliance with food hygiene, health and safety, environmental health and relevant operational requirements.
• Complete and support regular checks, audits and inspections across all sites.
• Maintain accurate records relating to food safety, cleaning, compliance and operational standards.
• Ensure café teams understand and follow relevant policies, procedures and safe ways of working.
• Prepare and manage staff rotas across all three locations to ensure appropriate staffing levels.
• Coordinate cover arrangements during holidays, sickness and other absences.
• Work flexibly across all sites to support operational resilience and safe service delivery.
• Support recruitment, onboarding and induction of new team members where required.
• Oversee food and beverage ordering across the café estate.
• Maintain effective stock control to minimise waste and ensure product availability.
• Support consistent menu delivery and food quality across all sites.
• Build positive supplier relationships and monitor quality, value for money and reliability.

Job description

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Location: Across all Rotherham Hospice Cafe Sites

Salary: £31,207 per annum

Vacancy Type: Permanent, Full Time (37.5 hours per week)

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.

We provide comprehensive, compassionate care through two primary patient services: 24-hour, 14-bed Inpatient Service 24-hour Hospice at Home Service

Additionally, we offer wider support to patients and their families through:

• Complementary therapies & hairdressing
• Counselling and Bereavement Support for adults, children and teenagers
• Day services with individual and group sessions
• Family memory events
• Occupation therapy and physiotherapy
• Social work Spiritual care Tailored experiences for patients and loved ones

Key Responsibilities

Operational Leadership

• Provide day-to-day operational oversight across all three café sites.
• Ensure consistently high standards of food quality, food safety, customer service, presentation, cleanliness and café environment.
• Lead by example, maintaining a visible and supportive presence across all locations.
• Develop and embed consistent ways of working to support high standards across the café estate.
• Monitor standards and performance, identifying opportunities for continuous improvement.

Team Support and Development

• Support, coach and nurture café teams to achieve high levels of performance and customer satisfaction.
• Foster a positive, inclusive and supportive team culture across all sites.
• Identify training and development needs and support ongoing learning.
• Provide operational support during periods of absence, peak trading or recruitment challenges.
• Promote teamwork, accountability and pride in delivering excellent service.

Customer Experience and Presentation

• Champion exceptional customer care and ensure every customer receives a warm, professional welcome.
• Maintain high standards of presentation across food displays, counters, seating areas and wider café environments.
• Respond promptly and professionally to customer feedback and complaints.
• Continuously identify ways to improve the customer journey and overall café experience.

Food Hygiene, Health and Safety

• Ensure compliance with food hygiene, health and safety, environmental health and relevant operational requirements.
• Complete and support regular checks, audits and inspections across all sites.
• Maintain accurate records relating to food safety, cleaning, compliance and operational standards.
• Ensure café teams understand and follow relevant policies, procedures and safe ways of working.

Rotas, Cover and Resource Planning

• Prepare and manage staff rotas across all three locations to ensure appropriate staffing levels.
• Coordinate cover arrangements during holidays, sickness and other absences.
• Work flexibly across all sites to support operational resilience and safe service delivery.
• Support recruitment, onboarding and induction of new team members where required.

Stock, Ordering and Supplies

• Oversee food and beverage ordering across the café estate.
• Maintain effective stock control to minimise waste and ensure product availability.
• Support consistent menu delivery and food quality across all sites.
• Build positive supplier relationships and monitor quality, value for money and reliability.

Benefits

• Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
• A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
• Hassle-free parking at no cost. No one is more than a couple of minutes’ walk from the Hospice.
• Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building.
• Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.
• Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
• Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.