Voltage Network Troubleshooter (HV/LV)

Scottish and Southern Electricity Networks; Melksham; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP service

Cycle to Work scheme

Family entitlements such as maternity/

Job summary

SSE is seeking a Voltage Complaints Technician to operate across LV and HV networks from base locations including Swindon, Melksham, Andover and Oxford. You will prioritise safety, manage inquiries about supply continuity and coordinate rapid power restoration in line with ESQCR and regulatory targets.

Experience in electrical networks or related technical fields is valued; willingness to train on required accreditations is encouraged. A full UK driving licence is essential.

Qualifications

• Experience conducting investigations and creating detailed reports, with IOSH Managing Safety and City & Guilds 2339 certification.
• Energy & Utility Skills Register (EUSR) and New Roads & Streetworks Act (NRSWA) certification.
• Good working knowledge of Operational Safety Rules and hold Operational Authorisations Cat 1-5 (Substation Entry, Supervising a Working Party, LV Switching), 10 (Mobile Generation).
• Cat 7 (HV Switching) authorisations, or actively working towards them.
• Cat 12 & Cat 14 (SAP) authorisations, or currently working towards obtaining them.
• A full UK driving licence is essential.

Responsibilities

• Prioritise safety above all else by integrating it into every part of the job, ensuring resource allocation is efficient and work is carried out in the safest way possible.
• Handle customer inquiries about network supply continuity, ensuring reliable performance and meeting regulatory requirements and business targets for network security.
• Act quickly and efficiently to restore power to customers, ensuring a complete and thorough repair is made before closing the job.
• Safeguard the environment and surrounding areas to protect the company's reputation and maintain high standards of care.
• Respond promptly to emergency situations, including severe weather events, to minimize disruptions and ensure quick resolution.

Skills

Problem-solving

Relationship management

Regulatory awareness

Education

IOSH Managing Safety

City & Guilds 2339

EUSR & NRSWA

Operational Safety Rules Authorisations Cat 1-5, 10

Cat 7 HV Switching

Cat 12 & Cat 14 SAP

Full UK Driver's Licence

Job description

SSE is seeking a Voltage Complaints Technician to operate across LV and HV networks from base locations including Swindon, Melksham, Andover and Oxford. You will prioritise safety, manage inquiries about supply continuity and coordinate rapid power restoration in line with ESQCR and regulatory targets.

Experience in electrical networks or related technical fields is valued; willingness to train on required accreditations is encouraged. A full UK driving licence is essential.