Voltage Complaints Technician

SSE PLC; Andover; On-site; GBP 36,000 - 43,000; Full time

Job summary

SSE is seeking a Voltage Complaints Technician to join our field teams across Swindon, Melksham, Andover and Oxford. You’ll work on LV and HV networks, investigate faults, and fix issues in line with ESQCR and safety rules while aiming for rapid power restoration.

You’ll need strong problem-solving skills, stakeholder management, and the ability to stay calm under pressure. Certifications in IOSH Managing Safety, City & Guilds 2339, EUSR, NRSWA, and HV switching authorisations are required or in

Qualifications

• Experience in investigations and detailed reports.
• IOSH Managing Safety and City & Guilds 2339 certification.
• EUSR and NRSWA certification.

Responsibilities

• Prioritise safety in all tasks and allocate resources efficiently.
• Handle customer inquiries about network continuity and security targets.
• Restore power quickly with complete repairs before closing the job.
• Safeguard the environment and maintain high care standards.
• Respond to emergencies promptly, including severe weather events.

Skills

problem-solving

stakeholder management

calm under pressure

Education

IOSH Managing Safety

City & Guilds 2339

Tools

EUSR

NRSWA

HV Switching

Job description

About the Role

Base Location: Swindon, Melksham, Andover and Oxford

Salary: £36,139-£43,188 depending on skills and experience + arange of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

As a Voltage Complaints Technician, you'll be working with both LV and HV networks, tackling ongoing issues and fixing them according to industry rules like ESQCR.

You'll need to be good at problem-solving, managing relationships with different teams, and staying calm under pressure in a fast-paced setting.

If you've got experience in engineering, electrical networks, or a related technical field-or if you can show us your skills through past work or relevant experience-we'd love to hear from you!

You will -

• Prioritise safety above all else by integrating it into every part of the job, ensuring resource allocation is efficient and work is carried out in the safest way possible.
• Handle customer inquiries about network supply continuity, ensuring reliable performance and meeting regulatory requirements and business targets for network security.
• Act quickly and efficiently to restore power to customers, ensuring a complete and thorough repair is made before closing the job.
• Safeguard the environment and surrounding areas to protect the company's reputation and maintain high standards of care.
• Respond promptly to emergency situations, including severe weather events, to minimize disruptions and ensure quick resolution.

What do I need?

• Experience in conducting investigations and creating detailed reports, along with IOSH Managing Safety and City & Guilds 2339 certification.
• Energy & Utility Skills Register (EUSR) and New Roads & Streetworks Act (NRSWA) certification.
• Good working knowledge of the Operational Safety Rules and hold Operational Authorisations Cat 1 - 5 (Substation Entry, Supervising a Working Party, LV Switching), 10 (Mobile Generation).
• Cat 7 (HV Switching) authorisations, or actively working towards them.
• Cat 12 & Cat 14 (SAP) authorisations, or currently working towards obtaining them.

Due to the nature of the role, a full UK drivers licence is essential.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution , part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact [e-mail] / 01738 3445051 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.