Volkswagen Dedicated Technician

The Automobile Association; Worcester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

23 days holiday + bank hols (rises)

Van, fuel, uniform, boots

Careers in VWG and AA training

Up to 7% pension, life assurance, 24/7

Job summary

The Automobile Association (The AA) seeks a Volkswagen Dedicated Technician to deliver premium roadside support for VW vehicles. You will own the customer journey from arrival to repair, using manufacturer tools and diagnostics, and handling warranty work and advanced repairs.

You will start and end your day with a fully equipped VWG van, tools, and uniform, working 40 hours per week with a 7am–8pm shift range and flexible standby hours to fit your life.

Qualifications

• NVQ Level 3 in Vehicle Maintenance & Repair or equivalent.
• Valid UK driving licence (Cat B) with up to 6 points.
• Ability to diagnose and repair vehicle systems and communicate clearly with customers.

Responsibilities

• Deliver prestige roadside support for Volkswagen vehicles using manufacturer tools.
• Take complete ownership of the customer experience from arrival to repair completion.
• Combine technical skill with clear communication to ensure satisfaction.
• Handle warranty work, roadside diagnostics, and advanced repairs.
• Start and end your day at home with VWG van, tools and uniform.
• Work 40 hours/week with a 7am–8pm shift range and flexible standby hours.

Skills

Customer focus

Communication

Technical diagnostics

Vehicle maintenance

Education

NVQ Level 3 in Vehicle Maintenance & Repair

Tools

Diagnostics tools

Job description

• Deliver prestige roadside support for Volkswagen vehicles, using manufacturer-specific tools and diagnostics
• Take complete ownership of the customer experience, from arrival to completion of the repair
• Combine technical skill with excellent communication to ensure customer satisfaction every time
• Handle a mix of warranty work, roadside diagnostics, and advanced repairs
• Start and end your day at home with a fully equipped VWG van, tools, and uniform
• Work 40 hours/week - currently with a 7am-8pm shift range, with flexible standby hours to suit your life
• NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair
• Confident, independent, and customer focused
• Holds a full UK Cat B licence (max 6 points)
• Be Better - Be part of not one, but two iconic brands. Step into a role that blends cutting-edge technology with customer-first service. As a Volkswagen Dedicated Technician with The AA, you'll represent two of the most respected names in motoring. This is more than a technician role-it's your chance to deliver a high-calibre experience that keeps customers moving with confidence.
• A competitive base salary of £38,270, with realistic OTE of £50,000+, designed to reward dedication and skill in a high-performing team
• Industry-leading VWG & AA training
• 23 days holiday + bank hols (rises with service)
• Van, fuel, uniform, boots-and breakdown cover from Day 1
• Up to 7% pension, life assurance, 24/7 GP & EAP support