VoIP Technician

JR United Kingdom; Northampton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Northampton is seeking a Platform Support Engineer for a 2-3 month contract. You'll support the rollout of a new contact centre platform, ensuring smooth operation and configuration. Strong experience with NICE CXone or similar platforms is essential. Join at a critical time to help ensure a stable rollout and provide operational support.

Qualifications

• Experience supporting or administering NICE CXone or similar platforms.
• Good understanding of VoIP, PBX, and call routing principles.

Responsibilities

• Configure and maintain call flows, IVRs, and routing within NICE CXone.
• Provide operational support and troubleshooting.

Skills

Communication

Attention to Detail

Tools

NICE CXone

Job description

Social network you want to login/join with:

? We're Hiring | Contact Centre - Platform Support Engineer

? Location: Northampton (Hybrid / On-site)

? 2-3 Months Contract

We're supporting a financial services organisation as they roll out a new contact centre platform (NICE CXone) across the business, and they’re looking for someone with hands-on experience with the platform to join the project team.

The platform is currently in pilot phase, with full vendor support in place. You'll be joining at a critical time to help support a 500-user rollout, ensuring smooth operation, configuration, and day-to-day platform support.

Key Responsibilities:

• Configure and maintain call flows, IVRs, and routing within NICE CXone

• Provide operational support and troubleshooting

• Act as a link between internal users and the vendor

• Keep documentation up to date as changes are made

• Help ensure a stable, well-supported rollout

What You’ll Need:

• Experience supporting or administering NICE CXone or a similar contact centre platform

• Good understanding of VoIP, PBX, and call routing principles

• Able to handle support tickets and config changes efficiently

• Strong communication skills and attention to detail

? Interested? Drop me a message or apply directly