VoIP Technician

Adeptis Group; Northampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a VoIP Technician to support the rollout of a new contact centre platform. You will configure call flows, provide operational support, and ensure a smooth rollout for a 500-user system. Ideal candidates will have experience with NICE CXone or similar platforms and strong communication skills.

Qualifications

• Experience supporting or administering NICE CXone or a similar contact centre platform.
• Good understanding of VoIP, PBX, and call routing principles.

Responsibilities

• Configure and maintain call flows, IVRs, and routing within NICE CXone.
• Provide operational support and troubleshooting.

Skills

Communication

Attention to Detail

Tools

NICE CXone

VoIP

PBX

Job description

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I help build Network & Cyber Security teams by connecting companies with Top Talent

We're supporting a financial services organisation as they roll out a new contact centre platform (NICE CXone) across the business, and they’re looking for someone with hands-on experience with the platform to join the project team.

The platform is currently in pilot phase, with full vendor support in place. You'll be joining at a critical time to help support a 500-user rollout, ensuring smooth operation, configuration, and day-to-day platform support.

Key Responsibilities:

• Configure and maintain call flows, IVRs, and routing within NICE CXone
• Provide operational support and troubleshooting
• Act as a link between internal users and the vendor
• Keep documentation up to date as changes are made
• Help ensure a stable, well-supported rollout

What You’ll Need:

• Experience supporting or administering NICE CXone or a similar contact centre platform
• Good understanding of VoIP, PBX, and call routing principles
• Able to handle support tickets and configuration changes efficiently
• Strong communication skills and attention to detail

Interested? Drop me a message or apply directly

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Financial Services
• IT Services and IT Consulting

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Middleton, England, United Kingdom 2 weeks ago

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