VoIP Engineer

Coconut Lime Ltd; United Kingdom; Remote; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Fully remote work

Ongoing training

Supportive team

Wide telecoms tech exposure

Autonomy with responsibility

Job summary

C Coconut Lime Ltd is seeking a VoIP Engineer for a fully remote UK role. You’ll join a growing telecoms provider, handling hosted telephony, SIP, networking and customer solutions with autonomy to make a real impact.

You’ll support, configure and deploy VoIP for business customers across the UK, with emphasis on installations, migrations and resolving voice quality issues in a supportive team environment.

Qualifications

• Previous VoIP engineering or telecoms support experience.
• Strong knowledge of SIP, hosted telephony and IP networking.
• Experience troubleshooting voice quality and connectivity issues.

Responsibilities

• Manage VoIP installations, migrations and deployments.
• Support hosted telephony platforms and SIP services.
• Troubleshoot voice, network and connectivity issues.
• Configure routers, firewalls and related networking gear.
• Provide customer-focused technical guidance and documentation.

Skills

VoIP engineering

SIP

Hosted telephony

IP networking

Troubleshooting

Customer focus

Tools

Networking equipment

Job description

Fed up with firefighting every day?

Do you enjoy solving technical challenges rather than sitting in endless internal meetings?

Want to work for a company that trusts its engineers, values your expertise and gives you the freedom to get on with the job?

We're looking for a VoIP Engineer to join a growing telecoms provider on a fully remote basis.

This is a hands on engineering role for someone who genuinely enjoys working with hosted telephony, SIP, networking and customer solutions. You'll be part of a supportive team where technical knowledge is respected and you'll have the autonomy to make a real impact.

You'll receive:

• A salary of up to £38,000 depending on experience
• Fully remote working
• Ongoing technical training and development
• A supportive, experienced team environment
• The opportunity to work with a wide range of telecoms technologies
• Genuine autonomy without micromanagement

What you'll actually be doing

You'll be responsible for supporting, configuring and deploying VoIP and telecoms solutions for business customers across the UK.

Your role will include:

• Managing VoIP installations, migrations and deployments
• Supporting hosted telephony platforms and SIP services
• Troubleshooting voice, network and connectivity issues
• Configuring routers, firewalls and associated networking equipment
• Working closely with customers to resolve technical issues efficiently
• Providing technical guidance and support to colleagues when required
• Maintaining high levels of customer service throughout every project
• Documenting configurations, changes and resolutions

Ideally, you'll have:

• Previous experience within a VoIP engineering or telecoms support role
• Strong knowledge of SIP, hosted telephony and IP networking
• Experience troubleshooting connectivity and voice quality issues
• A solid understanding of routers, switches and firewalls
• Excellent communication skills and a customer focused approach
• The ability to work independently whilst remaining a strong team player

Experience with platforms such as Gamma, RingCentral, Horizon, 3CX, Wildix, Cisco, Yeastar or similar solutions would be advantageous, but isn't essential.

A bit about the environment

This is a business that believes good engineers don't need managing every five minutes.

They:

• Trust people to do their job
• Value expertise and innovation
• Invest in training and development
• Encourage collaboration and knowledge sharing
• Focus on outcomes rather than presenteeism

You'll be treated like a professional, given responsibility from day one and supported by people who genuinely want to see you succeed.