IT Support Engineer – Field Based (Training Provided)

Premier Talent Solutions; Wimborne Minster; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Company van for business use

23 days' holiday increasing to 25 days

Pension scheme with 3% employercontrib

Job summary

Premier Talent Solutions is seeking an aspiring IT professional to move into a Field Engineer role. The role blends customer-site work with office tasks in Wimborne, offering hands-on experience in networking, VoIP, and cloud tech.

You will join an established team delivering IT and telecoms solutions to business customers across Dorset. A company van, training, and career development support are provided.

Qualifications

• Commercial IT experience in IT Support, networking or IT infrastructure.
• Practical ability to troubleshoot and configure IT equipment.
• Basic networking knowledge (IP addressing, routers, switches, Wi‑Fi).
• Familiarity with Windows and Microsoft 365 environments.
• Logical fault finding and problem solving approach.
• Good communication and customer-facing confidence.
• Willingness to learn new technologies and grow into a Field Engineer.
• A full UK driving licence.

Responsibilities

• Install and configure networking gear (routers, switches, Wi‑Fi).
• Prepare, test and troubleshoot IT hardware and systems.
• Assist with VoIP telephone systems installation and configuration.
• Support Microsoft 365 and cloud IT solutions.
• Visit customer sites to investigate and resolve issues.
• Assist with installations, upgrades and infrastructure projects.
• Maintain accurate technical records and documentation.
• Progress to greater technical responsibility as skills develop.

Skills

IT Support experience

Networking basics

Troubleshooting skills

Windows & Microsoft 365

Fault finding & problem solving

Customer communication

Willingness to learn

UK driving licence

Tools

VoIP experience

Job description

Ready to take your IT career in a new direction? Are you working in IT Support, networking or a similar technical role and looking for an opportunity to develop your skills beyond the helpdesk? Perhaps you've gained experience troubleshooting IT issues, configuring equipment or supporting business networks, but haven't yet had the opportunity to get involved in customer installations and IT infrastructure projects. We're recruiting for an established IT and telecoms provider based in Wimborne that is looking for someone with a good technical foundation, practical problem-solving skills and the enthusiasm to develop into a Field Engineer. You don't need previous field engineering experience. What's important is that you already have some commercial IT experience, understand the fundamentals and are keen to learn.

What's in it for you?

• Salary circa £30,000, depending on experience
• Company van for business use
• Opportunity to develop your skills in networking, VoIP telephone systems and cloud technologies
• Training and support from experienced engineers
• Varied work involving customer installations, technical support and infrastructure projects
• 23 days' holiday plus bank holidays, increasing to 25 days after two years
• Pension scheme with 3% employer contribution
• Free parking

What will you be doing?

You'll join an established engineering team delivering IT and telecoms solutions to business customers across Dorset and the surrounding areas.

The role offers a mixture of customer-site work and time in the Wimborne office, typically involving three to four days per week visiting customers and one to two days preparing equipment, planning installations and completing technical administration.

Working alongside experienced colleagues, your responsibilities will develop to include:

• Installing and configuring routers, switches, Wi-Fi and other networking equipment
• Preparing, testing and troubleshooting IT hardware and systems
• Assisting with the installation and configuration of business VoIP telephone systems
• Supporting Microsoft 365 and cloud-based IT solutions
• Attending customer sites to investigate and resolve technical issues
• Assisting with customer installations, IT upgrades and infrastructure projects
• Maintaining accurate technical records and project documentation
• Taking on greater technical responsibility as your skills and experience develop

What are we looking for?

• Previous commercial experience in IT Support, networking, IT infrastructure or a similar technical role
• Practical experience troubleshooting technical issues and configuring IT equipment
• A good understanding of basic networking principles, including IP addressing, routers, switches or Wi-Fi
• Some knowledge of Windows and Microsoft 365 environments
• A logical approach to fault finding and problem solving
• Good communication skills and confidence dealing with customers
• A willingness to learn new technologies and develop practical engineering skills
• A full UK driving licence

Previous experience with VoIP telephone systems, network installations, firewalls or cloud technologies would be advantageous, but isn't essential.

Why consider this opportunity?

This is an opportunity to move into a more varied technical position with an established IT and telecoms business. Rather than spending every day on a helpdesk, you'll gain practical experience working on customer installations, troubleshooting equipment, supporting infrastructure projects and developing your knowledge of networking and business communications systems. You'll have the opportunity to learn from experienced engineers while gradually building the skills and confidence to take ownership of more complex work. This isn't a position for someone starting from scratch, but you don't need to know everything on day one. If you've already gained some relevant IT experience and are looking for an employer willing to help you develop into a capable Field Engineer, we'd be interested in hearing from you