Voids Performance Coordinator – Fast-Paced Housing Ops

Shared Services Partnership; City of Westminster; On-site; GBP 35,000 - 40,000; Full time

Job summary

Westminster City Council is seeking a Voids Performance Coordinator to manage the end-to-end voids process for vacant properties within the Housing and Commercial Partnerships team. You will coordinate inspections, refurbishment, handover and letting while maintaining records and meeting targets.

You’ll work with surveyors, contractors and housing colleagues to resolve issues and improve turnaround times. A strong IT and communications skillset is essential.

Qualifications

• Experience in a coordination, performance or administrative role.
• Experience in housing, property services, repairs and maintenance, or a similar fast-paced operational environment.
• Excellent communicator with clear written and verbal updates.
• Organised and methodical, able to manage competing priorities and tight deadlines.
• Strong IT skills including spreadsheets and reporting tools.

Responsibilities

• Coordinate the voids process from start to finish, tracking properties from vacancy to letting.
• Liaise with voids surveyors, contractors, housing teams and allocations colleagues.
• Maintain void property records and monitor progress against targets.
• Produce reports for operational meetings and management reviews.
• Support contractor and stakeholder relationships and resolve issues.
• Provide clear customer service and communications to prospective tenants.

Skills

Coordination

Performance monitoring

IT skills

Communication

Tools

Spreadsheets

Housing management systems

Reporting tools

Job description

Westminster City Council is seeking a Voids Performance Coordinator to manage the end-to-end voids process for vacant properties within the Housing and Commercial Partnerships team. You will coordinate inspections, refurbishment, handover and letting while maintaining records and meeting targets.

You’ll work with surveyors, contractors and housing colleagues to resolve issues and improve turnaround times. A strong IT and communications skillset is essential.