Voids Manager

London Borough of Sutton; Kingston upon Thames; Hybrid; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

London Living Wage employer

Generous annual leave

Flexible working

Pension scheme

Job summary

Kingston Council’s Housing Directorate is seeking a proactive Voids Manager to take ownership of voids across social housing, private leases and hostels. You will monitor turnaround times, coordinate with repairs contractors, and support contract managers to ensure timely inspections and quality standards are met.

You will need strong organisation, communication and leadership skills, with experience in housing management and the ability to collaborate with colleagues at all levels.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to lead and own issues from start to finish.
• Experience in housing management, especially voids, repairs and safety compliance.
• Ability to produce clear reports and manage multiple tasks.

Responsibilities

• Own voids management process across all property types.
• Liaise with repairs and maintenance contractors and contract manager.
• Monitor turnaround pace and optimize pre/post tenancy inspections.
• Provide leadership and ownership of issues; build strong working relationships.

Skills

Strong communication

Leadership

Multi-tasking

Report writing

Housing management knowledge

Negotiation

Job description

Length of Employment / Contract End Date

31/10/2028

Working Hours

Full Time

Grade

H

Salary Range

£42,060 - £46,968

Salary Basis

Per annum

Leave Entitlement

30 days

Application Deadline

23/09/2026, 23:55

Anticipated Interview Date(s)

TBC

About the Borough

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Role and our Ideal Candidate

This newly created role offers a fulfilling and rewarding opportunity for the successful candidate to make a big difference to the lives of Kingston’s local community.

The Voids Manager will act as a single point of contact for all property types (social housing, private lease sector, hostels) and ‘hold the ring’ on voids management, taking overall ownership of the process and monitoring the pace of turnarounds to ensure that the end to end workflow runs as smoothly and as efficiently as possible.

The role will act as a critical link with our repairs and maintenance contractor, and support RBK’s contract manager to ensure that repairs performance and quality standards are met and that pre/post tenancy inspections are timely and optimised to minimize void turnaround delays.

About You

We are seeking a highly organised, dynamic individual, with an eye for detail and good communication and interpersonal skills. You will be able to demonstrate:

• Ability to build strong, productive, working relationships and have a 'can do' attitude.
• Ability to multi-task, work flexibly and provide clear leadership and ownership of issues.
• Ability to communicate effectively, produce reports and collaborate with colleagues at all levels in the organisation.
• Knowledge and experience of working in a housing management environment, especially repairs, maintenance, health and safety compliance etc.
• Experience of local authority lettings or similar, understanding all aspects of the void management process.
• Experience of partnership working, including influencing and negotiating to remove barriers and achieve successful outcomes.

About Us

Kingston Council’s Housing Directorate aims to deliver a fairer borough by meeting residents’ housing needs, fulfilling its statutory duties and managing the housing portfolio as cost effectively as possible. The three core function areas - Asset Management, Landlord Services and Community Housing - work collaboratively with internal and external partners to provide local residents with timely and suitable accommodation solutions. This newly created role will cut across the whole service and is designed to facilitate strategic oversight and management of the voids process, ensuring that our contractors consistently deliver to required standards.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).