Support Coordinator

London Borough of Sutton; Kingston upon Thames; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

London Living Wage

Local Government Pension Scheme

Hybrid working

25 days annual leave

Job summary

The Kingston Hub in Kingston upon Thames is recruiting a practitioner to manage and support a diverse range of casework under the Care Act 2014. You will screen referrals, assess needs and coordinate services with families and external health professionals.

You will ensure timely reviews, maintain robust records, and contribute to safeguarding and financial assessments while working within One Council policies. The role offers flexible working options and a supportive team environment.

Qualifications

• Experience delivering casework under the Care Act 2014.
• Ability to liaise with external health and care providers.
• Strong knowledge of safeguarding policies and data protection.

Responsibilities

• Manage referrals, conduct initial screening and provide information and advice.
• Undertake assessments and reassessments under Care Act 2014 and timelines.
• Liaise with GP, hospitals, care providers; work with families.
• Carry out financial information gathering for assessments.
• Contribute to duty system as required.
• Maintain accurate case records in systems.

Skills

Case management

Assessment

Safeguarding

Communication

Teamwork

Job description

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Role and our Ideal Candidate

Key Responsibilities:

Case Management and Assessment:

You will manage and support a diverse range of casework. This includes accepting referrals, conducting initial screening, and providing necessary information and advice. A key part of the role is carrying out assessments and, when necessary, reassessments, applying the Care Act 2014 criteria. You will liaise with external organisations (GP, hospitals, health professionals, care providers), work with families and implement care services. You will undertake crucial reviews for customers with long-term, ensuring adherence to all statutory timelines and deal with safeguarding concerns. Additionally, you will be responsible for obtaining necessary financial information to facilitate accurate financial assessments. You will actively be involved in the duty system when required.

Legislation, Policy, and Procedures:

You will be expected to work rigorously in accordance with the statutory framework for community care. This means adhering to and providing valuable feedback on the council’s policies and procedures related to assessment, care management, and occupational therapy. You will ensure the timely and accurate capture of all case information into relevant systems, fully complying with case recording policies and sharing information with appropriate parties. Maintaining awareness of the safeguarding policy and raising alerts when required is paramount, as is working in line with RBK‘s Equal Opportunities, Health & Safety, and other relevant policies and legislation.

Support Planning and Financial Awareness:

You will play a crucial role in promoting early intervention, prevention, customer choice and control, universal services, and the building of social capital within the community. You must be keenly aware of the cost implications for all support planning recommendations. This involves understanding the cost of all commissioned services and clearly advising customers of the financial consequences of their choices, for both the individual and the local authority.

Communication and Teamwork:

Success in this role requires you to work actively and co-operatively as an effective and supportive member of the team. Excellent and effective communication with both colleagues and customers is essential for positive outcomes.

Performance and Development:

A commitment to personal performance and development, aligning with the One Council policies, is vital. Finally, you will contribute actively to the overall performance and success of your team.

To maintain confidentiality with regard to customer and carer information, and ensure that access to, sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.

Any other duties commensurate with the grade of the post, as may be required from time to time.

About Us

The Kingston Hub is one of the three locality teams operating in the borough of Kingston. We support vulnerable residents who require assistance under the Care Act 2014. Our high-performing team of 15 comprises qualified and unqualified members, senior practitioners, and a team manager. We embrace the STAR Values: Supportive, Transparent, Appreciative, and Respectful in our daily practice.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.